Download service packs!

Choose your current product build number How do I find my build number?

5500 to 5520
1. Step 1. Download and install the service pack 5.5.2 (Build 5521).
5400 to 5495
1. Step 1. Download and install the service pack 5.5.0 (Build 5502).
2. Step 2. Download and install the service pack 5.5.2 (Build 5521).
5201 to 5346
1. Step 1. Download and install the service pack 5.4.0 (Build 5402).
2. Step 2. Download and install the service pack 5.5.0 (Build 5502).
3. Step 3. Download and install the service pack 5.5.2 (Build 5521).
5030 to 5200
1. Step 1. Download and install the service pack 5.2.0 (Build 5201).
2. Step 2. Download and install the service pack 5.4.0 (Build 5402).
3. Step 3. Download and install the service pack 5.5.0 (Build 5502).
4. Step 4. Download and install the service pack 5.5.2 (Build 5521).
5000 to 5025
1. Step 1. Download and install the service pack 5.0 (Build 5030).
2. Step 2. Download and install the service pack 5.2.0 (Build 5201).
3. Step 3. Download and install the service pack 5.4.0 (Build 5402).
4. Step 4. Download and install the service pack 5.5.0 (Build 5502).
5. Step 5. Download and install the service pack 5.5.2 (Build 5521).

We strongly recommend that you back up Log360 before upgrading to the latest version. This helps prevent accidental loss of data.

If your build number isUpgrade to Build NumberSHA256 Checksum hash value
5500 to 5520Download and upgrade to 5521 3dbb54c4682cc8b5c41e8800112e36dc5e14869236cec0ace8152992af0f5e5e
5400 to 5495Download and upgrade to 5502826c315be33190aeb938f5dbf4a1b2b279dda3a389e30cb0002833e6b7fe5600
5201 to 5346Download and upgrade to 540289269a301c18ec80fa8f36659ffdeb71de0e8d8d5894b27642a16bc8da8e9a0e
5030 to 5200Download and upgrade to 52019e7e7b9b038012dcd293e6a2234a7eb6c9b5c46996be995073d53a8b2af1227f

1 Shut down Log360.
1. If the product runs as an application, click Start → All Programs → Log360 → Stop Log360.
2. If the product runs as a Windows service, click Start → Run → type "services.msc" → Stop ManageEngine Log360.
2 Backup Log360 by zipping the contents of the <Log360> directory.
3 If you are using an external database server (Microsoft SQL), then be sure to also take a backup of the database.
4 Open Command Prompt and execute the UpdateManager.bat file under the <Log360>\bin directory.
1. For Windows Server 2008 and higher operating systems with User Account Control enabled, start the Command Prompt as an administrator (right-click Command Prompt and select Run as Administrator)
5 Click on “Browse” select the downloaded PPM file. Now click on “Install”.
6 Please wait until the upgrade completes. Please do not terminate the Service Pack upgrade process prematurely
7 Click Close and then Exit to quit the Update Manager tool.
8 Start Log360.
1. If the product runs as an application, click on Start → All Programs → Log360 → Start Log360.
2. If the product runs as a Windows service, click on Start → Run → type "services.msc" → Start ManageEngine Log360.

Notes:

If you need to apply more than one service pack, follow the same instructions for each installation and then start Log360 after every upgrade.
Do not interrupt or cancel the upgrade process. If the upgrade fails, please contact the Log360 support team.
Log360 and its components need to be updated to the latest edition for smooth performance.
After the upgrade, please clear the browser cache or access the application in the incognito or private tab.

Please follow the below steps to import certificate.

Certificate link: https://www.manageengine.com/certificate/ppmsigner_publickey.crt

The above certificate link is valid for product builds upto 5400. For the succeeding builds, please find the certificate link below.

Updated Certificate link: https://updates.manageengine.com/certificates/latest.crt

Console mode:

Run the UpdateManager.bat/sh file with -c as a command line argument.
After invoking UpdateManager in command line mode, select option c from the list of options provided to import the certificate.
Enter the path of the certificate when requested and proceed with steps 5 to 8 mentioned above.

UI mode:

Execute UpdateManager.bat/sh.
Open import certificate tool by clicking Import Certificate button on the top-left corner.
Select the shared certificate by using the Browse button to locate the file.
Next, select Import to pull in the certificate and proceed with steps 5 to 8 mentioned above.

1Log in to the Log360 web client, and click the “License” link in the top pane.
2Your Log360 build number is mentioned next the “Product version”.

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