Configuration Backup
- Network Device Discovery
- Baseline Configuration
- Network Backup Software
- Automated configuration backup
- Scheduling Configuration Backup
- Encrypted Storage of Configuration & Centralized Control
- Network Disaster Recovery Plan
Change Management
- Configuration Change Management
- Role Based Access Control (RBAC)
- Configuration Versioning & labelling
- Real time Change Detection
- Change Management Rules & Notifications
- Restore Device Configurations
- Config Compare Tool
Configlets
- Network Automation Tool
- Network Configuration Automation
- Command Execution Tasks
- Cisco Access Control List (ACL)
- What is VLAN
- SNMPv3 Configuration
- Enable SNMP in Cisco Router
- What is NAT?
- Configure static NAT Cisco
- Configure dynamic NAT Cisco
- Configuring PAT Cisco
- Juniper Software Upgrade
- Configure Cisco Banner
- Configure Cisco DHCP server
- Configure Cisco interface speed
REST Configlets
- REST API based config management
- Fortigate REST API config management
- Palo Alto REST API config management
Vulnerability Management
- Firmware Vulnerability
- Vulnerability Sync
- Firmware Vulnerability Insights
Firmware Upgrade
- Firmware Upgrade
- Cisco IOS Firmware Upgrade
Compliance
- Compliance Monitoring
- Compliance Reporting
- CIS Benchmark Compliance
- PCI Compliance
- SOX Compliance
- HIPAA Compliance
Configuration Management
- Simplified device templates
- Configuration Drift Management
- Syslog Configuration
- 3Com Device Configuration
- 3Com Switch Configuration
- Manage Device Configuration
- Router Configuration Management
- Network Configuration Analysis
- HP switch management software
- Huawei Router Configuration
- Cisco Device Configuration Management
- Backup Cisco switch config
- Cisco router configuration backup
- Juniper Device Configuration Management
- Brocade Device Configuration Management
- Brocade Router Config Management
- Brocade Switch Configuration Management
- NETGEAR Configuration Manager
- Aruba Device Configuration Management
- Siemens Configuration Tool
- Firewall Configuration Management
- What is Network Configuration Management (NCM)
- Network Configuration and Change Management
- Configuration Automation
- Network Device Management
- Multi-vendor device configuration support
- Searching Configurations
- Network Inventory Management
- Hardware Inventory
- Configuration File Management
- Terminal
Distributed Management
- NCM Enterprise Edition
- Enterprise Edition Smart Upgrade
- Centralized user management
- Tags
Reports
- Network Reports
- Configuration Reports
- Vulnerability Reports
- Network User Reports
- Compliance Report
- EOL/EOS Reports
- Other Reports
Ebooks
- Network disaster recovery plan
- Best practices in configuration Management
- The top 4 best practices for effective compliance management
- The top 4 best practices for effective firmware vulnerability management
Tech Topics
- Staying Ahead of Firmware Breaches
- Startup vs. Running Configuration
- Copy Running-Startup Configs
- Network Validation
White Papers
- Network Validation
- Conquering NCCM Challenges through Automation
Knowledge Base
- FAQ
- How-to
Enterprise Edition Knowledge Base
- FAQ (Enterprise Edition)
- How-to (Enterprise Edition)
Web Comic
- Network Administrators & Device Configuration Blues
Case Studies
- Automation for World's Leading News Agency
- Central Management and Control for UK's Top ITSO
- Business Continuity for Telecom Service Provider
- Total Control of Network Devices of Leading University
- Unified NCCM for IT service provider
Configuration Management Basics
- What is network automation
- Configuration change management best practices
- Top 5 advantages of network backup software
- How to choose the right network automation tool
- Top six benefits of configuration automation
- Network Audit
- Network Audit Tool
- Need for network backup software
- How to choose the right network backup software
- Network Configuration Change Management Tools
- Five challenges in managing configuration changes
- Brocade Switch Configuration Backup
- Network automation
- Network Vulnerabilities
- Configuring Cisco Switch
- Configure Cisco Router
- Configuration Backup
- SOX compliance requirements
Network Access Control
- SAML authentication
Integrations
- Integrate Password Manager Pro
- Integrate ServiceDesk Plus
- Integrate ServiceDesk Plus On-Demand
- Integrate ServiceNow
- Integrate PagerDuty

How to configure ServiceDesk Plus in NCM?

Follow the steps given below to configure ServiceDesk Plus integrations in NCM:

Go to Settings > Integrations > ServiceDesk Plus
Select Product Type : ServiceDesk Plus or ServiceDesk Plus - MSP
Provide the Server Name, Port, User Name and Technician Key (also, Account Name and Site Name, if you've chosen ServiceDesk Plus - MSP)
Enable Ticket Settings for the features for which you need trouble tickets
Check the consent box in the bottom of the page
Click Save