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OnboardPro

ManageEngine's professional service

With OnboardPro, ensure swift and secure deployment of ManageEngine IAM and SIEM solutions, tailored to your business needs by our in-house implementation experts.

Trusted by over
500+ Organizations across 25+ countries  

FEATURES

What is included in the service

  • Personalized consultation

  • Bespoke implementation

  • Seamless integration

  • Comprehensive
    project tracking

  • Extensive training

  • Continued care

Personalized consultation

Begin with a personalized consultation from our implementation team to understand your needs and provide expert guidance in defining your requirements. The insights gathered will be used to prepare a statement of work (SOW) outlining tasks, timelines, and service objectives.

Bespoke implementation

Configure the solution in your environment by a dedicated expert, meeting your unique business requirements and latest industry standards, leaving no room for error.

Seamless integration

Integrate the solution seamlessly with leading HRMS and ITSM solutions by the expert, streamlining the operations, and maximizing the efficiency of your IT management.

Comprehensive project tracking

Track the project's progress, activities, and documents in a centralized portal, ensuring transparency and convenience.

Extensive training

Beyond solution implementation, receive training to master all the configurations, and an integrated walkthrough of the product, along with a detailed solution implementation document.

Continued care

Benefit from periodic health checks, continued product support, and access to a dedicated Customer Success program for continuous assistance post-sign-off.

Service Plans

* only if the add-on is purchased

AD360

Standard

  • Installation
  • Server and domain configuration - Up to 5 domains
  • Configuring NAS servers - Up to 2 servers
  • User creation and modification templates customization which includes template creation, naming format, and duplication check - Up to 5 templates
  • Microsoft 365 and Google Workspace configuration
  • Bulk AD objects creation and management using CSV
  • Configuring password policy enforcer
  • Self-service policy configuration & user enrollment
  • Custom alerts set up - Up to 5 alert profiles
  • Custom scripts configuration (within scope)
  • Report schedule creation to address industry-specific compliances - Up to 5 scheduled reports
  • Help desk technician and custom delegation roles configuration - Up to 5 roles
  • Automation configuration - Up to 5 automation policies
  • Workflow configuration - Up to 5 workflows
  • Helpdesk and SIEM integration (basic)
  • Employee search column customization
  • Email server, SMS server, and notification profile configuration
  • Custom attribute configuration
  • Importing historic EVT/EVTX Files
  • Auditing configuration for LDAP, Sysmon, PowerShell, FIM, AD FS, group policy, removable storage, printer, user session recording, and LAPS
  • Training (up to 4 participants)

Advanced

  • Installation
  • Server and domain configuration
  • Configuring NAS servers - Up to 2 servers
  • User creation and modification templates customization which includes template creation, naming format, and duplication check
  • Microsoft 365 and Google Workspace configuration
  • Bulk AD objects creation and management using CSV
  • Configuring password policy enforcer
  • Self-service policy configuration & user enrollment
  • Custom alerts set up - Up to 5 alert profiles
  • Custom scripts configuration (within scope)
  • Report schedule creation to address industry-specific compliances
  • Help desk technician and custom delegation roles configuration
  • Automation configuration
  • Workflow configuration
  • Helpdesk and SIEM integration (basic)
  • Employee search column customization
  • Email server, SMS server, and notification profile configuration
  • Custom attribute configuration
  • Importing historic EVT/EVTX Files
  • Auditing configuration for LDAP, Sysmon, PowerShell, FIM, AD FS, group policy, removable storage, printer, user session recording, and LAPS
  • Removable storage auditing configuration
  • Integration with HCM solutions
  • Reverse proxy configuration
  • Agent Installation (for MFA, SSPR from login screen, password sync, and real-time auditing)
  • MFA configuration for VPN, OWA and more
  • MFA configuration for workstation and server logins
  • Database migration (pgSQL to MS SQL)
  • Product database backup configuration
  • Failover and secure gateway configuration
  • Security hardening and privacy
  • SSL configuration
  • Single sign-on configuration
  • TFA configuration
  • GDPR privacy configuration
  • LDAP over SSL
  • Archiving events
  • Customized feature (within product's scope)
  • Expert consultation
  • Comprehensive documentation
  • User acceptance testing
  • Integrated walkthrough
  • Signing
  • Post-implementation health check
  • Training (up to 4 participants)
 
* only if the add-on is purchased

ADManager Plus

Standard

  • Installation
  • Server and domain configuration (adding domain, domain controllers, File Servers, Exchange Servers)
  • Microsoft 365 and Google Workspace configuration
  • User creation and modification templates customization which includes template creation, naming format, and duplication check - Up to 3 templates
  • Bulk AD objects creation and management using CSV
  • Report schedule creation to address industry-specific compliances - Up to 3 scheduled reports
  • Help desk technician and custom delegation roles configuration - Up to 3 technician roles
  • Automation configuration - Up to 3 automations
  • Workflow configuration - Up to 3 workflows
  • Employee search column customization
  • Custom attribute configuration
  • Email server, SMS server, and notification profile configuration
  • Post-implementation health check
  • Training (up to 4 participants) - Available as an add-on

Advanced

  • Installation
  • Server and domain configuration (adding domain, domain controllers, File Servers, Exchange Servers)
  • Microsoft 365 and Google Workspace configuration
  • User creation and modification templates customization which includes template creation, naming format, and duplication check
  • Bulk AD objects creation and management using CSV
  • Report schedule creation to address industry-specific compliances
  • Help desk technician and custom delegation roles configuration
  • Automation configuration
  • Workflow configuration
  • Employee search column customization
  • Custom attribute configuration
  • Email server, SMS server, and notification profile configuration
  • Custom script creation & execution (subject to feasibility)
  • Backup and recovery configuration
  • Integration with help desk tools
  • Integration with HCM solutions
  • Webhook configuration for orchestration
  • Rest APIs configuration
  • Security hardening & privacy
  • SSL configuration
  • Single sign-on configuration
  • TFA configuration
  • GDPR privacy configuration
  • LDAP over SSL
  • Failover configuration (high availability)
  • Product database backup configuration
  • Database migration (pgSQL to MS SQL)
  • Active Directory migration
  • Expert consultation
  • User acceptance testing
  • Comprehensive documentation
  • Integrated walkthrough
  • Signing
  • Post-implementation health check
  • Training (up to 4 participants)
 
* only if the add-on is purchased

ADSelfService Plus

Standard

  • Installation
  • Server and domain configuration - Up to 5 domains
  • Policy configuration
  • Policy-specific user enrollment
  • Multi-factor authentication configuration (Reset, unlock and portal login)
  • Password expiration notification configuration
  • Technician roles configuration
  • Report schedule creation (Enrollment reports, Audit reports)
  • License management scheduler configuration
  • Password policy enforcer configuration
  • Product database backup configuration
  • Email and SMS server configuration
  • Training (up to 4 participants) - Available as an add-on

Advanced

  • Installation
  • Server and domain configuration (adding domain, domain controllers)
  • Policy configuration
  • Policy-specific user enrollment
  • Multi-factor authentication configuration (Reset, unlock and portal login)
  • Password expiration notification configuration
  • Technician roles configuration
  • Report schedule creation (Enrollment reports, Audit reports)
  • License management scheduler configuration
  • Password policy enforcer configuration
  • Product database backup configuration
  • Email and SMS server configuration
  • MFA configuration (VPN, Applications)
  • MFA configuration for workstation and server logins
  • Single sign-on configuration - Up to 10
  • Module Configuration (Password Sync, OWA)
  • Agent Installation (for MFA, SSPR from login screen, password sync, and real-time auditing)
  • Conditional access configuration
  • Helpdesk integration (ADManager Plus, ServiceDesk Plus)
  • Security hardening & privacy
  • SSL configuration
  • Single sign-on configuration (product login)
  • LDAP over SSL
  • Failover configuration (high availability or load balancing)
  • Reverse proxy configuration
  • Database migration (pgSQL to MS SQL)
  • Expert consultation
  • Comprehensive documentation
  • User acceptance testing
  • Integrated walkthrough
  • Signing
  • Post-implementation health check
  • Training (up to 4 participants)
 
* only if the add-on is purchased

ADAudit Plus

Standard

  • Installation
  • Server and domain configuration (configuring domain, domain controllers, Windows member servers, workstations, cloud directory, PowerShell, ADFS, LDAP, FIM, group policy, removable storage, Printer, Sysmon, and LAPS) - Up to 10 devices total
  • File servers configuration - Up to 2 servers
  • Historic EVT/EVTX file import
  • Automatic device configuration
  • Agent deployment
  • (agent-level registry changes will be performed)
  • Log filtering
  • Dashboard customization
  • Custom reports and alerts setup - Up to 2 each
  • Report schedule creation - Up to 2 each
  • Email and SMS server configuration
  • Role-based access control configuration
  • Rebranding
  • Archive configuration
  • SIEM Integration
  • NAT configuration
  • Proxy server configuration
  • User session recording
  • Training (up to 4 participants) - Available as an add-on

Advanced

  • Installation
  • Server and domain configuration (configuring domain, domain controllers, Windows member servers, workstations, cloud directory, PowerShell, ADFS, LDAP, FIM, group policy, removable storage, Printer, Sysmon, and LAPS)
  • File servers configuration
  • Historic EVT/EVTX file import
  • Automatic device configuration
  • Agent deployment
  • (agent-level registry changes will be performed)
  • Log filtering
  • Dashboard customization
  • Custom reports and alerts setup
  • Report schedule creation
  • Email and SMS server configuration
  • Role-based access control configuration
  • Rebranding
  • Archive configuration
  • SIEM Integration
  • NAT configuration
  • Proxy server configuration
  • User session recording
  • Database migration (PGSQL to MSSQL)
  • Custom script for alerts (subject to feasibility)
  • Security hardening & privacy
  • SSL configuration
  • Single Sign-on configuration
  • TFA configuration
  • GDPR privacy configuration
  • LDAP over SSL
  • Enforcing password protection for archived events
  • Exclusions configuration
  • Facilitating archived audit data search
  • Expert consultation
  • Comprehensive documentation
  • User acceptance testing
  • Integrated walkthrough
  • Signing
  • Post-implementation health check
  • Training (up to 4 participants)
 
* only if the add-on is purchased

EventLog Analyzer

Standard

  • Installation
  • Device management - (Windows Server - 10, WKS - 50, Syslog Devices (Supported) -10)
  • Application management - IIS, MSSQL, other applications - Up to 1 each
  • Technician management (role configuration)
  • Log collection filter configuration
  • Log retention policy settings
  • Configuring Windows/Linux-based file monitoring (basic configuration)
  • Tuning product administrative settings
    1. 1. Email and SMS server configuration
    2. 2. Configuring log collection failure alerts
    3. 3. Log forwarding
  • Historic EVT/EVTX file import
  • Custom reports and alerts configuration (provided logs are available) - Up to 1 each
  • Reports, alerts, and compliance schedule creation - Up to 1 each
  • Rule-based correlation setup (based on the feasibility/available logs) - Up to 1 each
  • Training (up to 4 participants)

Advanced

  • Installation
  • Device management
  • Application management - IIS, MSSQL, other applications
  • Technician management (role configuration)
  • Log collection filter configuration
  • Log retention policy settings
  • Configuring Windows/Linux-based file monitoring (basic configuration) - Up to 10
  • Tuning product administrative settings
    1. 1. Email and SMS server configuration
    2. 2. Configuring log collection failure alerts
    3. 3. Log forwarding
  • Historic EVT/EVTX file import
  • Custom reports and alerts configuration (provided logs are available) - Up to 10 in total
  • Reports, alerts, and compliance schedule creation - Up to 10
  • Rule-based correlation setup (based on the feasibility/available logs) - Up to 5
  • Configuring managed servers*
  • Compliance-specific reports configuration - Up to 1
  • Dashboard customization - Up to 5
  • Log import scheduling - Up to 5
  • Custom log parser rule (creating additional fields) - Optimization (Product team)
  • Advanced Threat Analytics configuration**
  • Incident management configuration
  • SOAR workflow configuration
  • External threat feed configuration
  • Setting up Windows logging
  • Security hardening & privacy
  • SSL configuration
  • TFA configuration
  • GDPR privacy configuration
  • CAPTCHA settings
  • Database migration (PGSQL to MSSQL)
  • High availability configuration
  • Restoration of an available backup
  • Data migration (ES/Archive)
  • Agent deployment (Agent-level registry changes will be performed)
  • NAT configuration
  • Expert consultation
  • Comprehensive documentation
  • User acceptance testing
  • Integrated walkthrough
  • Signing
  • Post-implementation health check
  • Supporting new log formats (subject to feasibility)
  • Additional custom correlation rules configuration
  • Training (up to 4 participants)
 
* only if the add-on is purchased

Log360

Standard

  • Installation
  • Device management - (Windows Server - 25, WKS - 100, Syslog Devices(Supported)-10)
  • Application management - IIS, MSSQL, Other Applications - (1 each)
  • Technician management (role configuration) - (up to 2 filters)
  • Log collection filter configuration
  • Log retention policy settings
  • Configuring Windows/Linux-based file monitoring (basic configuration) - (1 in each)
  • Tuning product administrative settings
    1. Email and SMS server configuration
    2. Configuring log collection failure alerts
    3. Log forwarding
  • Historic EVT/EVTX file import
  • Custom reports and alerts configuration (provided logs are available) - Up to 1 each
  • Reports, alerts, and compliance schedule creation - Up to 1 each
  • Rule-based correlation setup (based on the feasibility/available logs) - Up to 1
  • UEBA: Custom alerts and reports set up* - Up to 2
  • Supporting new log formats (subject to feasibility)
  • Additional custom correlation rules configuration
  • Training (up to 4 participants) - Available as an add-on

Advanced

  • Installation
  • Device management
  • Application management - IIS, MSSQL, Other Applications - (1 each)
  • Technician management (role configuration)
  • Log collection filter configuration
  • Log retention policy settings
  • Configuring Windows/Linux-based file monitoring (basic configuration)
  • Tuning product administrative settings
    1. Email and SMS server configuration
    2. Configuring log collection failure alerts
    3. Log forwarding
  • Historic EVT/EVTX file import
  • Custom reports and alerts configuration (provided logs are available) - Up to 10 in total
  • Reports, alerts, and compliance schedule creation - up to 10
  • Rule-based correlation setup (based on the feasibility/available logs) - Up to 5
  • Compliance-specific reports configuration - up to 1
  • Configuring managed services**
  • UEBA: Custom alerts and reports set up* - Up to 10
  • Log import scheduling - (Up to 5)
  • Dashboard customization - (Up to 5)
  • Security hardening & privacy
  • SSL configuration
  • Configuring TFA
  • GDPR Privacy Configuration
  • CAPTCHA
  • Importing historical logs (supported format)
  • Database migration (PGSQL to MSSQL)
  • Advanced Threat Analytics configuration*
  • SOAR workflow configuration
  • Log360 search engine management
  • Risk score modifications for anomalies based on cx's Environment.
  • High availability configuration
  • Restoration of an available backup
  • Incident management configuration
  • Data migration (ES/Archive)
  • Custom log parser rule configuration (subject to scope)
  • External threat feed configuration
  • Agent deployment (Agent Level Registry changes will be performed)
  • NAT configuration
  • Setting up Windows logging
  • Server migration
  • Expert consultation
  • Comprehensive documentation
  • User acceptance testing
  • Integrated walkthrough
  • Signing
  • Supporting new log formats (subject to feasibility)
  • Additional custom correlation rules configuration
  • Training (up to 4 participants)
 

Interested in our service?

Fill out the form and get started with a seamless, end-to-end solution implementation!

Testimonials

What our customers have to say

  • “Your engagement team is ridiculously well. We know the product in and out, literally knowing when we click in the wrong spot, and your ability to offer multiple options and approaching things, you know, it's pretty nice"

    Randy Schapel

    Manager of Academic Computing, Mott Community College

  • “I highly recommend (onboarding). Take advantage of it. It makes it much less stressful and saves so much time getting it accomplished in just a few sessions that could have taken me months."

    Katie

    System Administrator, Gw-globitech

  • “Onboarding was a smooth and enjoyable process with a great individual who assisted me in getting it up and running in a short period of time, and I really appreciate the team."

    Gregory Francis

    Chief Information Security Officer-Federal Maritime Commission

  • “Right out of the box, ADSelfService Plus enforces MFA for all new users, which is very important for our security policy—especially with being a healthcare provider and meeting HIPAA requirements and standards."

    Jordan Straw

    Managed Services Engineer, Raleigh Radiology

/ 4

Read more customer stories

Frequently asked questions

1. Is OnboardPro available as a free service?

OnboardPro is not available as a free service. The final cost of the service will be determined by your business requirements and the scope of work to be done. If you are interested in availing the service, please fill out the form by clicking here.

2. What does the OnboardPro service offer?

Our service includes:

  • Personalized consultation with our implementation team to define your business requirements.
  • Secure, end-to-end solution implementation by experienced professionals, ensuring no room for error.
  • Complete walk-through of the product and User Acceptance Testing upon implementation.
  • Comprehensive technical training for the participants to ensure they are fully equipped to utilize the software effectively.
  • Detailed post-implementation health-check to confirm the solution meets all your requirements.
  • Elaborate product implementation documentation.
  • Dedicated Customer Success Program to ensure you have continued support and guidance.

3. Will I receive a refund if I wish to cancel the service at any point after purchase?

A refund can't be processed after the service has been purchased. If you face any issues with the service or have any questions, please do not hesitate to reach out to onboarding@iam.manageengine.com for IAM products and onboarding@siem.manageengine.com for SIEM products.

4. Will I be able to avail the service at any time after the purchase?

The service will be active for up to 6 months from the date of purchase. However, it is recommended to avail the service as soon as possible to fully utilize the potential of the product.

5. Will I be provided any training on how to use the solution?

Yes, you and your team (up to 4 participants) will receive exclusive training and an integrated walkthrough of all the configurations and customizations in the product.

6. Will I be provided with support post-implementation?

Yes, you will be inducted into a dedicated Customer Success program post-implementation to ensure you have continued technical support.

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