ManageEngine® PAM360 Migration Pack Download

The latest PAM360 version is   ( ). For migration instructions, click here.

Download Migration Pack

How do I find my build number?

Log in to Password Manager Pro using Privileged Administrator or Administrator account. Access the 'About' option from the user profile menu present at the top right corner of the web interface to know the build number and the version number of your current Password Manager Pro installation.

Instruction to apply the Migration Pack

Windows (PostgreSQL)

• Backup the current entire Password Manager Pro installation and store it in a folder separately. You can revert to this installation with your settings intact if something goes wrong with the migration.
• Now, to begin the upgrade, stop the Password Manager Pro service and exit the tray icon.
  Note: In case if you have stored the 'database_params.conf' file in a different location, first copy the file back to the original path, i.e., '<PMP Installation Folder>/conf/' before commencing the upgrade.
• Shut down the Password Manager Pro service - both primary and secondary, if running. Also, use Task Manager to ensure if the PostgreSQL process is not running.
• Rename the directory from <PMP Installation Directory>/webapps/PassTrix to <PMP Installation Directory>/webapps/PAM360.
• Right-click on the Command Prompt and 'Run as Administrator'.
• Navigate to the '<PMP_Installation_Folder>/bin' directory from the Command Prompt and execute 'UpdateManager.bat'.
  
• Click Browse and select the .ppm file that you downloaded. As a part of patch integrity verification from PAM360 build 5400 onwards, PAM360 requires an SSL certificate to complete the upgrade process. PAM360 will automatically import this certificate during the upgrade. In case the automatic import does not happen, you will be prompted to manually add the SSL certificate. Click here to download the SSL certificate to be imported during the version upgrade.
• In this case, when the Import Certificate pop-up opens, click Browse and import the SSL certificate you downloaded from the aforementioned page.
  
• Click Install in the Update Manager window to begin the upgrade process. Please note that importing the SSL certificate is mandatory while upgrading PAM360 to version 5.4. However, this is a one-time operation and you need not repeat the process during the next version upgrade.
• After applying the upgrade packs, start the database using 'startDB.bat'.
• Copy 'updateDBName.bat' from <PMP Installation Directory>/bin to '<PMP Installation Directory>/pgsql/bin'.
• To decrypt the database password contact pam360-support@manageengine.com.
• From the Command Prompt, go to the location '<PMP Installation Directory>/pgsql/bin' and execute 'updateDBName.bat'.
• To rename the service, execute sc config PMP displayname="ManageEngine PAM360" from Command Prompt.
• Now start the ManageEngine PAM360 service.
If you need any assistance or clarifications, please contact pam360-support@manageengine.com.

Windows (MS SQL)

• Backup the current entire Password Manager Pro installation and store it in a folder separately. You can revert to this installation with your settings intact if something goes wrong with the upgrade. Also, take a backup of the Password Manager Pro database.
• Now, to begin the upgrade, stop the Password Manager Pro service and exit the tray icon.
• Shut down the Password Manager Pro service - both primary and secondary, if running.
• Additionally, if you have configured High Availability, it is required to delete the 'subscriptions' and 'publications' related to the product replication data and also disable 'publishing and distribution'. To do this, log in to the MS SQL Server management studio and delete the files/folders as explained in the screenshots below. Skip this step if High Availability is not configured.

Applying Upgrade pack

• Rename the directory from '<PMP Installation Directory>/webapps/PassTrix' to '<PMP Installation Directory>/webapps/PAM360'.
• From the Command Prompt, go to the '<PMP_Installation_Folder>/bin' directory and execute 'UpdateManager.bat'.
• If you had opted for 'Windows Authentication' during the MS SQL server configuration for Password Manager Pro, start the Command Prompt using the service account used to configure the Password Manager Pro service to connect to the SQL server. In other words, instead of running as Administrator, run as the service account.
• To identify whether the account used is a service or an SQL account, go to the '<PMP_Installation_Folder>/conf' directory and open the 'database_params.conf' file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication, which means you need to run the Command Prompt with the service account privilege.
• Click Browse and select the .ppm file you downloaded.
  
• As a part of patch integrity verification from PAM360 build 5400 onwards, PAM360 requires an SSL certificate to complete the upgrade process. PAM360 will automatically import this certificate during the upgrade. In case the automatic import does not happen, you will be prompted to manually add the SSL certificate. Click here to download the SSL certificate to be imported during the version upgrade.
• In this case, when the Import Certificate pop-up opens, click Browse and import the SSL certificate you downloaded from the aforementioned page.
  
• Click Install in the Update Manager window to begin the upgrade process. Please note that importing the SSL certificate is mandatory while upgrading PAM360 to version 5.4. However, this is a one-time operation and you need not repeat the process during the next version upgrade.
• To rename the service, execute sc config PMP displayname="ManageEngine PAM360" from Command Prompt.
• Now start the ManageEngine PAM360 service.

If you need any assistance or clarifications, please contact pam360-support@manageengine.com.

Linux(Headless)

• Backup the current entire Password Manager Pro installation and store it in a folder separately. You can revert to this installation with your settings intact if something goes wrong with the upgrade.
• Now, to begin the upgrade, stop the Password Manager Pro service using the command '/etc/init.d/pmp-service stop'.
  Note: In case if you have stored the 'database_params.conf' file in a different location, first copy the file back to the original path, i.e., '<PMP Installation Folder>/conf/' before commencing the upgrade.
• Shut down the Password Manager Pro service - both primary and secondary, if running. Also, use Task Manager to ensure if the PostgreSQL process is not running.
• Rename the directory from <PMP Installation Directory>/webapps/PassTrix to <PMP Installation Directory>/webapps/PAM360.
• From the Terminal, navigate to the '<PMP_Installation_Folder>/bin' directory.
• Execute the command 'sh UpdateManager.sh -c' (To run the Update Manager in the CLI mode).
• Now, press i to install. Supply full path of the upgrade pack.
• As a part of patch integrity verification from PAM360 build 5400 onwards, PAM360 requires an SSL certificate to complete the upgrade process. PAM360 will automatically import this certificate during the upgrade. In case the automatic import does not happen, you will be prompted to manually add the SSL certificate. Click here to download the SSL certificate to be imported during the version upgrade.
• Enter the SSL certificate's absolute path when prompted. Once the certificate is imported successfully, wait for the upgrade to complete until the message "Service Pack applied successfully" is displayed. Please note that the SSL certificate import is a one-time operation and you need not repeat the process during the next version upgrade.
• After applying the upgrade packs, start the database using the command 'sh startDB.sh'.
• Copy 'updateDBName.sh' from '<PMP Installation Directory>/bin' to '<PMP Installation Directory>/pgsql/bin'.
• From the Command Prompt, go to the location '<PMP Installation Directory>/pgsql/bin' and execute 'sh updateDBName.sh'.
• To decrypt the database password contact pam360-support@manageengine.com.
• To install the PAM360 service, from the Command Prompt, go to the location '<PMP Installation Directory>/bin' and execute sh pam360.sh install
• Now start the PAM360 service, using /etc/init.d/pam360-service start.

If you need any assistance or clarifications, please contact pam360-support@manageengine.com.