How to integrate Zendesk with ADManager Plus

With this integration, help desk technicians can manage Active Directory users from within the Zendesk console. Technicians can perform the following actions from Zendesk after integrating with ADManager Plus:

• Provision users in AD, Microsoft 365, Exchange Server, Skype for Business, Lync, and Google Workspace using templates.
• Reset passwords in AD.
• Enable or disable AD user accounts.
• Unlock AD user accounts.
• Delete AD user accounts.

Steps to integrate ADManager Plus with Zendesk

1. Log in to Zendesk.
2. Download ADManager Plus from the Apps Marketplace.
3. On the Installation page, you can set role- and group-based restrictions for accessing ADManager Plus. Click Install.
4. Once installed, you can access ADManager Plus from the navigation pane on the left side of the console.
5. Specify the access URL of ADManager Plus in the Server URL field.
6. Enter the administrator's credentials to complete the integration.

Note:

• To establish connection to ADManager Plus, enable the SSL port by going to ADManager Plus → Admin → Connection → Enable SSL Port [https].

Download and install ADManager Plus if you haven't already. Ensure that the ADManager Plus server is running on build 7064 or above. Click here to update to the latest build.

Steps to configure Zendesk settings in ADManager Plus

• Log in to ADManager Plus.
• Navigate to Admin → System Settings → Integrations.
• Click on Zendesk under ITSM/Help Desk Tools.

Note: The Enable Integration button is turned on by default. Toggle it off to disable Zendesk integration.