Unable to synchronize the existing titles and departments from Active Directory to ADManager Plus

You will be able to view all the titles and departments that are already created in Active Directory (AD), in ADManager Plus. You can also add more titles and departments in AD from the product, and use them while creating and managing accounts. But sometimes you might find that the titles and departments added in AD might not be synchronized or updated in ADManager Plus.

Possible reason

ADManager Plus synchronizes the titles, departments, and other such data once every day at 1AM. The missing departments and titles might have been added after the auto-sync time.

Solution:

If it is okay, you can wait for the next automated synchronization cycle (1AM), during which all AD data is synchronized to ADManager Plus. Or, you can add the missing departments and titles in ADManager Plus using the following steps:

1. Go to the Admin tab.
2. Under Custom Settings, click on Organization Attributes.
3. Click the Title tab, and then the Add New button
4. In the Add Titles windows that pops up, enter the new title exactly as it is in AD, and click Add.

If this doesn't solve the issue, please get in touch with us at support@admanagerplus.com