Frequently asked Questions

On-Premises Cloud

This set of Frequently Asked Questions (FAQs) answers queries that you may have about Endpoint Central. Send us an e-mail message, if you have any questions that remain unanswered.

Patch Management

1. When automatic patch deployment is applied to a OU, and a new computer is added to a OU, will the task pick the newly added computer?
2. When you initiate patch scanning, does it start scanning all the computers at a same time or does it scan them incrementally?
3. I need to deploy the newest Mozilla updates to certain computers but exclude some, how do I do this?
4. How would I automatically download and deploy the latest patch updates as they are released?
5. How to ensure the individual computers do not download patches from the internet? I do not want any 3rd party application in our organization to take the updates from the internet?

Server Migration

1. When do you remove the old setup after server migration?
2. Do you have to reapply the server license after server migration?

Software Deployment

1. Which type of software repository is recommended for computers in remote location; is it a network share or HTTP share?
2. Why must I specify "Run As" when Endpoint Central already has the credentials stored under Agent > Scope of Management > Computers>Edit Credentials?
3. Why must I specify the MSI Root Path? It is identical to the MSI file name with network path.
4. The configuration seems to have been deployed successfully but the application is not installed on the target machines.  How do I resolve this?
5. Can I install a software application if the User Account Control (UAC) setting is enabled?
6. Can I extend my file upload limit beyond 12 GB in the Software Deployment manual package creation?

Asset Management

1. With adding or managing software licenses, I have ran into issues with tracking the license count. Some of the software like MS Office consists of several versions. Is there any way to consolidate all these software versions using Endpoint Central and allocate the licenses in one place?
2. If a software is rejected as prohibited software, when a user asks for permission to use it, and the permission is granted, can that rejection be revoked in the application?
3. When you add a program to the prohibited software list, does it take all the version of the software into account? Do I need to update the prohibited software list every time a new version is released?
4. If the software that you want to be prohibited is not already installed on your network, how can I block it using Endpoint Central?
5. If I want to disable office 2013 what about 'outlook' as everyone uses outlook for as their business mails?
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General

1. What are the system requirements for Endpoint Central?
2. Which operating systems does Endpoint Central support?
3. Can Endpoint Central UI be localized to other languages?
4. What is the difference between the various editions of Endpoint Central?
5. Do I have to write scripts to use Endpoint Central?
6. What is Scope of Management (SoM)?
7. Can I group and define configurations or do I have to define them individually?
8. When and how do configurations get applied to computers and users?
9. How do I access the User Interface (UI) of Endpoint Central from a remote location?
10. What do I use the Define Target feature for?
11. My free trial expired before I could complete my evaluation of Endpoint Central. Can I receive an extension?
12. How is Endpoint Central licensed?
13. Why are configurations in Endpoint Central created using a Web interface?
14. Which ports are used by the Endpoint Central application?
15. Which database does Endpoint Central support to store data?
16. Which Web server does Endpoint Central use?
17. I have an Internet Information Services (IIS) application installed in my computer. Can I configure the settings in Endpoint Central to use this IIS instead of its own?
19. Will new computers that are added in the domain receive configurations automatically once they check in with Endpoint Central?
20. Does Endpoint Central support Home editions of Windows OS like Windows 7 Home Premium?
21.Do we have any option for multiple active directory inputs in Endpoint Central?
22. How will the Endpoint Central agent reach the Distribution Server if the port number used for their communication has been changed?
23. What is IP Scope and What are its advantages?
24. What will happen if the agents are unable to reach the Endpoint Central Server to report the status after performing any task?
25. Why does Endpoint Central require a domain admin account, and can it be configured with an account with limited privileges?
26. Is Endpoint Central capable of managing Virtual computers?
27. How to install Endpoint Central agent in a different drive?
28. Why is UES Agent service running in my machine?
29.what is "dcagentupdater" scheduled task?
30. Is it possible to use Endpoint Central to manage computers without installing agents?
31. Is it mandatory for all the managed computers have connection to the internet?
32. Can I use Endpoint Central to manage computers that does not belong to a domain?
33. Which exe should I download, a 32-bit or 64-bit version?
34. Why should I provide credentials with admin privileges?
35. How to remove a computer that has been taken offline?
36. How to manage a network with multiple admin credentials?
37. What are the minimum rights/privileges required to make any domain-related changes using Endpoint Central?
38. Can I manage two computers with the same name but situated in different domains using Endpoint Central?
39. Does a replication policy and network settings serve the same purpose once configured?
40. What happens when my trial version of Endpoint Central expires?
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UEM edition

1. How are licenses consumed in the UEM edition of Endpoint Central?
2. I manage 5000 desktops and 2000 mobile devices in my network. I have a need for OS imaging and deployment on 1000 computers. How many UEM licenses should I purchase altogether?
3. I have iOS, Android and Windows devices in my network. Is it mandatory to hold an MDM add-on apart from UEM license?
4. I use Enterprise edition currently. Can I upgrade to UEM edition right away or should I wait until renewal of my license?

Remote Control

1. Which ports must I open to use the Remote Control feature?
2. Which ports must I open to use the File Transfer feature during a remote control session?
3. Can I view multiple monitors of a remote computer simultaneously?
4. The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?
5. What is the difference between Fast and Best Compression levels?
6. On which browsers can I use the Remote Control feature?
7. Is it possible for multiple users to login remotely to a computer at the same time?
8. How do I lock a keyboard or a mouse or blacken the display on a remote computer?
9. What will happen when I take a remote session of a Virtual Computer?
10.Do you support Mac machines?
11. How to locate the file where the remote control session is recorded?
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Chat

1. How to clear chat history?
2. What will happen if port # 8022 is already in use?
3.Under which circumstances will chat session fail?
4.What will happen when we try to initiate a chat session with the user who is inactive?
5.How often will the logged on User names be refreshed?

Integration

1. After integrating Endpoint Central with ServiceDesk Plus, is it necessary to use both their agents?
2. I have license to manage 1000 nodes in ServiceDesk Plus and have purchased license to manage 500 computers in Endpoint Central. How does integration work in this scenario?

OS Deployment

1. What are the Operating Systems supported by OS Deployment add-on?
2. What are the ports used by OS Deployment? 
3. Does OS Deployment support Windows Surface Pro? 
4. Why is WinPE media required?
5. Which versions of WinPE media are supported for OS Imaging and Deployment?
6. What are the WinPE architectures does OS Deployment support?
7. How is OS Deployment Licensed?
8. We have Dell and HP machines in our organisation. Does OS deployment support deployment of image on dissimilar hardware?
9. How to delete automatic collection's driver repository?
10. How to delete the drivers from Repository?
10. When will the driver repositories get synced?
11. How to copy an image from one image repository to another?

Endpoint Security

1. What are the features available under the Endpoint Security?
2. What editions of Endpoint Central can avail the Endpoint Security features?
3. Can Endpoint Central MSP customers opt for the Endpoint Security features?
4. Can Endpoint Central Cloud customers opt for the Endpoint Security features?
5. Does the Endpoint Central security edition include Anti-Ransomware?

Server Licensing

1. How to identify servers? Are all Linux machines considered servers?
2. How many servers can be managed with the free edition?
3. What happens to an existing customer upgrading to the latest build? Will server licensing take immediate effect?
4. How to identify servers from the Endpoint Central web console?
5. What capabilities are offered in the server management domain by Endpoint Central?
6. Why the change in pricing?

Next-Gen Antivirus & Anti-Ransomware

1. Which Windows versions do Anti-Ransomware and Next-Gen Antivirus support?
2. How to generate first detection in Next-Gen Antivirus?
3. Is Anti-Ransomware supported in macOS and Linux?
4. How to test the functionality of Anti-Ransomware?
5. On what basis is the path of the bait files for the Decoy-file based protection in the endpoints defined?
6. Are there any other detection methods besides Decoy-file based Detection?
7. Does Endpoint Central's Malware Protection work even when the device is offline?
8. Can Anti-Ransomware protect against file-less attacks?
9. Does Anti-Ransomware scan the endpoints periodically?
10. How much network bandwidth is consumed by the Anti-Ransomware agent?
11. How to prevent the user from stopping/killing the Anti-Ransomware agent?
12. How can the administrator stop the Anti-Ransomware agent?

Anti-Ransomware - Backup & Restore

1. Why is the recovered file a 3 hour older version?
2. Where is the data backup of Anti-Ransomware stored?
3. How much disk space does the Anti-Ransomware's VSS backup use?
4. What happens if there is insufficient disk space for the VSS backups?
5. How to restore files encrypted by ransomware when Anti-Ransomware has not raised any alerts?

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