• Download the agent package
• Open the server web console.
• Navigate to Agent -> Computers
• Select the required remote office
• Click the Download Agent button
• Rename the file to LocalOffice_Agent.exe

• Download the script(SHA 256 Checksum: Loading...)
  and place it in a folder.
• Open the AD machine to configure GPO.
• GPO configuration - Creating/Provisioning Network Share
• Log on to the Windows Server machine as an administrator.
• Open the Server Manager Console by selecting it from the Administrative Tools menu.
• From the Server Manager Dashboard, select File and storage devices.
• Now, open the Shares tab, select SYSVOL and click on Open Share.

• Navigate to the scripts folder and create a new folder.
• Paste the InstallAgent.ps1 and LocalOffice_Agent.exe downloaded above into the created folder.
• Now copy the network path, as it is needed in later steps. Network file path format - \\Domain name\SysVol\Domain name\Policies\{ID}\Machine\Scripts\Startup

• Create a GPO to identify targets for deployment
  • Open the Group Policy Management Console (GPMC) by opening Run (Windows key + R) and typing gpmc.msc.
  • Once in the GPMC, right-click on your target "organizational unit" (typically a domain), and select 'Create a GPO in this domain, and Link it here' option.
  
• Enter a Name for the new GPO. For example, "MEDC_DC_agent_installation". Once the new GPO is created, you can see it in the GPMC in the left navigation pane, under Group Policy Objects.
• Create a scheduled task to execute the deployment and installation of the Windows Agent
  • Open the Group Policy Management Editor by right-clicking on the newly created GPO and selecting Edit.
  • In the editor navigation tree, under Computer Configuration, click Preferences -> Control Panel Settings; then right-click Scheduled Tasks.
  • Now, click on New -> Select Immediate Task (At least Windows 7).
  
• In the New Task dialog box enter a name and a description (if needed). Under Security options, click the Change User or Group button.
• In the dialog box that appears, enter "system" in the text box, then click Check Names. Confirm that you have the correct values and click OK.
• Make sure that the system object resolves to the value "NT Authority\System," as shown in the Security Options group.
• Kindly ensure that,
  • 'Run whether user is logged on or not' is selected.
  • 'Run with the highest privileges' is selected.
  • 'Configure for:' is set to Windows Vista or Windows Server 2008.
• Click on the Actions tab and then click New. In the New Action dialog box, set the Action drop-down to Start a program. In the Program/script text box, enter the network file path to the shared folder that was created earlier. Then provide the arguments and Start in folder details and click OK.

• Program/Script: powershell.exe
  Add arguments: -ExecutionPolicy Bypass -File \\DCNAME.zoho.com\SYSVOL\zoho.com\scripts\agent_reinstallation\InstallAgent.ps1
  Start In: \\DCNAME.zoho.com\SYSVOL\zoho.com\scripts\agent_reinstallation\
• **(replace \\domain.com\SYSVOL\domain.com\scripts\agent_reinstallation\psinstallagent.ps1 with the network path you copied earlier.
• In the Conditions tab, select the checkbox for Start only if the following network connection is available, then select Any connection. Finally, click APPLY and OK

Note:

• Test it in a few test machines before mass deployment.
• Execute the command gpupdate /force on the client machine with admin privileges to trigger the GPO task. 
• The task result can be viewed on the task scheduler tool in the client machine.
• If the scheduled task fails, remove the computer name from the network path. For example, if the network path copied earlier is \\DCNAME.zoho.com\SYSVOL\zoho.com\scripts\agent_reinstallation\psinstallagent.ps1, remove the computer name and change it to \\zoho.com\SYSVOL\zoho.com\scripts\agent_reinstallation\psinstallagent.ps1 and check again.

Troubleshooting steps

Please reach out to support with the below files if issue persists.

• GPO result from the client machine.
  • In client machine, open command prompt with administrator mode.
  • In command prompt, navigate to C:\ and run the command gpresult /h gprep.html
  • Kindly upload gprep.html file under C:\ from the client machine.
• Event Logs
  Export and upload application and system event viewer logs