Free Edition End user is trying to enroll a mobile device and he gets the error message "Error While Registering GCM".
This occurs when the GCM Registration is not yet complete because the GCM ports which are required during the process remain blocked.
You have to verify if the Port numbers 5228, 5229, 5230 are open on the fire wall, when the mobile device connects to the internet through WiFi. These ports enable communication between the mobile device and the GCM. Also, you have to configure the firewall to enable connectivity to all IP addresses present in the IP Blocks listed in Google's ASN of 15169. For more information on Google's ASN of 15169, refer http://bgp.he.net/AS15169.
Applies to: Android Enrollment Failed, Device Enrollment, GCM Registration Failed
Keywords: Google Account failed, Enrollment failure, Android Agent installation
| Unable to resolve this issue? |
|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|
| Other KB articles | 24/5 Support |
|---|---|
|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays. Tel : +1-888-720-9500 Speak to us |