• How do I find my Build number?
• 1 Log in to the Exchange Reporter Plus web client, and click the "License" link in the top pane. You'll find the build number in the License Details popup.



This is the build number of the currently installed Exchange Reporter Plus.

Exchange Reporter Plus Service Pack Installation

• If your build number isUpdate to build numberSHA256 checksum hash value
• 5714 to 5718Download and update to 5719c1d1dad8203aa4dee78675818d849e5b9eba50e8250ff8cb57a3053ecabcca25
• 5700 to 5713Download and update to 57141867433a3a3d8146cfbda6c1fdde99c6f445fe64fec7c368b59f425344feafd2
• 5601 to 5616Download and update to 5700fed6d890e64c8762a5f366f422e55ec9b8494bc7fdc6d19943fec7b299a25f36
• 5500 to 5515Download and update to 5600a287418066ef5aeb2160c887c6a75afb7f817c99753f3e5bbe409d9c2ee647b5
• 5300 to 5423Download and update to 5500d47cc0d60354121a6dc6b27bf89d2e0b5c71af06896200defcff1e60a453b209
• 5215, 5216Download and update to 5300509a06243e801128e75f95efa3ea5d9569f5488126b7a62d321349531976f7f1
• 5160 to 5200Download and update to 5215468befa855b94af66582e4dc495d7ec932a649e56b6025c019f44e90a70a8e5b
• 5100 to 5157Download and update to 516032e3aa7c12672c16d03b920a5f2f57038eb22165a83280ef1dfc3d78e1ccdae8
• 4100 to 5030Download and update to 51007c334219f24aed6a4eb6fe813ecdffa826472f147fa14f83a792e3838913e708
• 4000 to 4015Download and update to 41004fc1a62f2196062a71b795f07b0ac0ec2ce3177d999cb3a9aced71d58b73819f

Instructions to apply Service Pack

• 1 Shut down Exchange Reporter Plus:
  • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Stop Exchange Reporter Plus.
  • If the product runs as a Windows service, click Start > Run. Type services.msc and stop ManageEngine Exchange Reporter Plus.
• 2Execute the stopDB.bat file stored in the <Exchange Reporter Plus>\bin directory.
• 3Back up Exchange Reporter Plus by zipping the contents of the <Exchange Reporter Plus> directory.
• 4If you're using Microsoft SQL Server, take a backup of the database, too.
• 5Open the Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <Exchange Reporter Plus>\bin directory.
• 6Click Browse and select the PPM file (service pack file) that you downloaded.
• 7Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the process prematurely.
• 8Click Close and then Exit to quit the Update Manager tool.
• 9Start Exchange Reporter Plus:
  • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Start Exchange Reporter Plus.
  • If the product runs as a Windows service, click Start > Run. Type services.msc and start ManageEngine Exchange Reporter Plus.

Steps to manually import the security certificate

• 1 Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.

  Build Number	Download link
  5715 and above	https://updates.manageengine.com/certificates/latest.crt
  Below 5715	https://www.manageengine.com/certificate/ppmsigner_publickey.crt

• 2 Once the download is complete, click Import Certificate in the UpdateManager to open the Import Certificate wizard.

  

• 3 Click Browse and select the previously downloaded certificate.

  

• 4 Click Import.

  

• 5 After the certificate has been imported, click Browse and select the downloaded PPM file (the service pack).

  

• 6 Click Install. The installation process might take a few minutes depending on the amount of data to be migrated. Please do not terminate this procedure prematurely.
• 7 After the installation, click Close.
• 8 Click Exit to quit the UpdateManager tool.
• 9 Now, start Exchange Reporter Plus to use the updated build.

How do I find my current build number?

1. Log in to the Exchange Reporter Plus web client.
2. Click the License link at the top right corner.
3. In the license details windows, you can find the build number mentioned below the product architecture.

Need help?

You can contact Exchange Reporter Plus Support at any time for assistance in updating Exchange Reporter Plus to the latest version.