How to configure and generate an SDP ticket for alerts?

    SDP ticket

    1. Navigate to Settings → Basic Settings → Add-ons/Products Integration → ServiceDesk Plus, and configure the ServiceDesk Plus add-on integration.
    2. Save the settings.
    3. Navigate to Settings → NetFlow → Aggregated/Real-Time Alert Profiles
    4. Click on Add new profile

      5. SDP ticket

    5. Once you add the alert details such as name, source, criteria, thresholds, and time filter, set the alert type as Log a Ticket

      6. SDP ticket

    6. Save the settings

    SDP ticket