ADManager Plus Integration

Most businesses are willing to empower its end-users to reset passwords and unlock accounts on their own through self-service, and reduce the load on help desk. But when it comes to updating profile information in Active Directory or subscribing to mail groups, they are reluctant to employ self-service for the fear of losing control over data consistency and security.

ADManager Plus, a 100% web-based Active Directory Management and Reporting solution, can now be integrated with ADSelfService Plus, the web-based self-service password management solution to alleviate this problem. The integration enables IT teams to mandate help desk approval for end-users’ self-service actions. IT admins or help desk technicians can make use of the workflow rules in ADManager Plus to approve users’ self-service actions and ensure that they are updated in Active Directory in a consistent and secure manner.

Features & Benefits:

• Users can create self-service requests for updating their contact information in Active Directory or subscribing to mail groups.
• Users can view the status of their requests from the self-service portal.
• The requests are reviewed and approved by help desk technicians based on pre-configured workflow rules.
• Help desk assisted self-service ensures that the data updated in Active Directory by users are consistent with organization policies and are secure.

Before enabling this feature, you need to integrate ADManager Plus (if not installed, download it from here) with ADSelfService Plus. To integrate please follow the steps mentioned here.

Alternatively, you can install AD360, our IAM solution, to automatically install and integrate ADManager Plus with ADSelfService Plus. AD360 comes bundled with these two components, and you also get access to many other handy features. Download AD360 from here.

ServiceDesk Plus Integration

ADSelfService Plus, an identity security solution with MFA, SSO, and self-service password management capabilities, covers the routine help desk requests with its self-service functions. Traditionally, users had to contact the help desk for issues beyond the scope of ADSelfService Plus. However, that’s a thing of the past.

ServiceDesk Plus, a help desk solution based on the Information Technology Infrastructure Library framework with integrated asset and project management, can now be integrated with ADSelfService Plus to allow users to raise help desk tickets on their own for all IT issues beyond ADSelfService Plus' capabilities. You can integrate ADSelfService Plus with both the cloud and on-premises versions of ServiceDesk Plus. Users can instantly access the ServiceDesk Plus’ help desk portal from the self-service portal of ADSelfService Plus through SSO and admins can effortlessly track users' self-service actions.

Features & benefits:

• Gives end-users the ability to self-solve or raise tickets for all kinds of IT issues.
• Gives end-users access to a wealth of knowledge base articles.
• Significantly reduces calls to the help desk.
• Improves end-user experience.

To integrate ServiceDesk Plus (if not installed, download it from here) with ADSelfService Plus, please follow the steps mentioned here.