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Service Pack

Self Service Password Management » Service Pack
 
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  • How do I find my Build number?
    • Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number using the steps given below:
      • Log in to the ADSelfService Plus web client.
      • Click License in the top pane.
      • You'll find the current build number in the License Details popup that appears.
    • In the Update Path Finder section, enter the current build number to find the service pack path to the latest build.
    • Download and apply the appropriate service packs in the same order as suggested by the Update Path Finder.
    how-do-find-build-number

ADSelfService Plus Service Pack

     
If your build number is Update to build number
6500 to 6508

Download and update to 6509
6400 to 6410

Download and update to 6500
6300 to 6310

Download and update to 6400
6200 to 6221

Download and update to 6300
6100 to 6123

Download and update to 6200
6000 to 6013

Download and update to 6100
5800 to 5817

Download and update to 6000
5700 to 5710

Download and update to 5800
5600 to 5607

Download and update to 5700
5500 to 5521

Download and update to 5600
5400

Download and update to 5500
5300 to 5330

Download and update to 5400
5200 to 5208

Download and update to 5300
5100 to 5116

Download and update to 5200
5000 to 5041

Download and update to 5100
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Prerequisites: We strongly recommend you to make backups before applying the service pack. This helps you prevent accidental loss of data.

Based on the build you are using, the update path to the latest build may vary. So, first identify your current build number. How do I find my build number?

  • If your build number isUpdate to build numberSHA256 checksum hash value
  • 6500 to 6508Download and update to 6509 8caa88d9b612c4087da11064b2fa0f8c1814da54cdbf5d8c50df047d90eabdcc
  • 6400 to 6410Download and update to 6500c92db09ed7bcc7bde04a10ef963b5553fda51ab278c027f618985e9eda25e0c5
  • 6300 to 6310Download and update to 6400fa9e3e99e581e2bc3ce73f571022db780631a7c352c16b31f8dcdbb39e5ebdb2
  • 6200 to 6221Download and update to 6300729a8852934fa927ad0278bbd38a94a758b7e11d45d7fb69cca0c92a552e85fd
  • 6100 to 6123Download and update to 620066dee66ba463ecf5ae9cd8430a9b35db9f7e26051161708f9d4bc7eb59effbdc
  • 6000 to 6013Download and update to 61005a4b9b41a97abc45f5e725309b009f9d8cae78356d8a4057b63c886ed9be42bf
  • 5800 to 5817Download and update to 6000a1290bf3041a59a290bb0c5f9e48c42e967f3fa8788bf67c280ac91066b19178
  • 5700 to 5710Download and update to 58001b52e075547e2c807260e3fece697ba291abc92c9fc9c75bc8aaf37e1999486a
  • 5600 to 5607Download and update to 57003cd66add624796a585a947164b64567b8b5786a9fd328da9c22cae8dc6f48658
  • 5500 to 5521Download and update to 5600bb49ab27b848054e623aef245be504e50795b8938994f1ac51f60472a14df73f
  • 5400Download and update to 5500f17af5f6dbfef8f540cbf2ec883a45265253f744f442da21c7452d4bca2911eb
  • 5300 to 5330Download and update to 5400181d8cee846946c76b1274325f8a109785eae845a26ba836f0d0e8002c3fa19c
  • 5200 to 5208Download and update to 5300b3c818b1d1c482d61694d8fcdeb22d597b7e9b853efe1d2fe058360de26234db
  • 5100 to 5116Download and update to 52000a4647145c12f95d12f37cebb303fdbf7092ae86f535f47c1714b7832c2ba889
  • 5000 to 5041Download and update to 51008faea24f8435a564add2639c64b0cfcbe8c2d53754e580a697626efc736f2204

Service Pack Installation Steps:

  • 1 Shut down ADSelfService Plus.
    • If the product runs as an application, click Start > All Programs > ADSelfService Plus > Stop ADSelfService Plus.
    • If the product runs as a Windows service, click Start > Run. In the Run window, type services.msc, and in the window that opens, click stop ManageEngine AdSelfService Plus.
  • 2 If you are using the built-in PostgreSQL database, execute the stopDB.bat file under the <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) to stop the database.
  • 3 Back up ADSelfService Plus.
    • When using the built-in PostgreSQL database:
      • Run the initPgsql.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account.

        Requirements for running the initPgsql.bat file:

        • Ideally, the service account configured for ADSelfService Plus should be used for this. If the Command Prompt cannot be run with the service account credentials, use another account with administrative privileges to run it. In this case, you'll need to use this admin account to update ADSelfService Plus.
        • Ensure the initPgsql.bat file is not blocked from execution by the Active Directory Group Policy or antivirus software.
      • Run the backupDB.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin)
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
    • When using an external DB (external PgSQL, MSSQL, and MySQL):
      • If you are using an external database server (MS SQL, MySQL, or PostgreSQL), then take a backup of the database also.
      • Back up ADSelfServicePlus by zipping the contents of the installation directory.
      • If you are using a MySQL server and have McAfee antivirus scanning the machine, pause the antivirus software until the update process is complete.
  • 4 Run the UpdateManager.bat file located in <installation_directory>\bin (by default: C:\Program Files\ManageEngine\ADSelfService Plus\bin) from the Command Prompt using the privileges of a domain or local admin account (refer to the requirements for running the initPgsql.bat file mentioned above).
  • 5 Click Browse and select the service pack file.
    (ManageEngine_ADSelfService_Plus_x_x_SP-x_x_x.ppm) that you have downloaded.
  • 6 Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate this process prematurely.
    Having problems? Troubleshoot here.
  • 7 Once the service pack is installed, click Close and then Exit to quit the Update Manager.

Troubleshooting the ADSelfService Plus installation.

You might encounter the following messages during installation:

  • 1 This Service Pack can be applied only on SP_X_X or later versions. So first update your product to version SP_X_X.

    Reason: The server is running a significantly older version of ADSelfService Plus. Your installation will need updates installed during a few subsequent (major) versions of the product before it will be ready for the latest version.

    Fix: Download and install every major version of ADSelfService Plus until the latest one.

    Steps:

    • If your version of ADSelfService Plus is significantly older than the latest build you might encounter an error such as this while trying to install the latest patch:

      ADSelfService Plus Service Pack

    • In this case, you will need to keep updating ADSelfService Plus to the next major version from your current one until the latest build. Note: You will have to reopen the Update Manager application every time you update the current version.

      So, for instance, if you are running version 6013, update to version 6100, then to version 6200, and then finally to version 6207 (the latest build). You can find these patches on the ManageEngine site.

      ADSelfService Plus Service Pack

  • 2 IMPORT CERTIFICATE.

    Reason: The server is running an older version of ADSelfService Plus (before version 6201) and cannot connect to the ManageEngine site (blocked port, firewall restrictions, no internet connection, etc). The Update Manager automatically imports the certificate when it is able to connect to the ManageEngine site. However, when it cannot do so, you will need to import the certificate manually.

    Fix: Import the certificate manually.

    Steps:

    • If your version of ADSelfService Plus is older than version 6200, follow all the steps in the section 1 until you have version 6200.
    • Now install the next version. If the server is unable to connect to the ManageEngine site, you might get this pop-up:

      ADSelfService Plus Service Pack

    • Since the Update Manager is unable to connect to the ManageEngine site to import the certificate, you will need to import the certificate manually.
    • Steps to import the security certificate manually:
      1. Download the certificate by clicking this link.
      2. Once downloaded, click Import Certificate in the Update Manager to open the Import Certificate wizard.

        ADSelfService Plus Service Pack

      3. Now, click Browse and select the downloaded certificate file. Click Import. You should get an information pop-up about the certificate being successfully imported.

        ADSelfService Plus Service Pack

        ADSelfService Plus Service Pack

      4. Once imported, click Browse in the Update Manager and select the relevant PPM file. (greater than version 6200).

        ADSelfService Plus Service Pack

      5. Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the process before completion.
      6. Once the installation is complete, click Close.
      7. Click Exit to quit Update Manager.
      8. Now, start ADSelfService Plus to use the updated build.

Applying a service pack when

  1. 1. Shut down both the primary and standby servers.
  2. 2. Follow steps 3 through 7 given above and apply the service pack, first in the primary server and then in the standby server.
    Note: To identify the primary server, open the fos.conf located in <installation directory>\conf and locate the ha.servertype=MASTER entry.
  3. 3. Start the primary server first and then the standby server.
  1. 1. Shut down both the primary and secondary nodes.
  2. 2. Follow steps 3 through 8 given above and apply the service pack, first in the primary node and then in the secondary nodes.
    Note: To identify the primary node, open the product_detail.conf file located in <installation_directory>\conf and locate the IS_CLUSTER_PRIMARY=true entry.
  3. 3. Start the primary node first and then the secondary nodes.

Need help?

You can contact ADSelfService Plus Support at any time for assistance in updating ADSelfService Plus to the latest version.

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