How to configure single sign-on for LiveChat

ADSelfService Plus supports Active Directory (AD)-based single sign-on (SSO) for LiveChat and any other SAML-enabled application. Upon enabling SSO for LiveChat in ADSelfService Plus, all users have to do is simply log in to their Windows machines using their AD domain credentials. Once logged in, users can securely access LiveChat in one click without having to enter their username and password again.

ADSelfService Plus supports both Identity Provider (IdP) and Service Provider (SP)-initiated SSO for LiveChat.

IdP-initiated SSO for LiveChat: Users need to log in to the ADSelfService Plus self-service portal first, and then click on the LiveChat icon on the Applications dashboard to access LiveChat.

SP-initiated SSO for LiveChat: Users can access their LiveChat domain via a URL or bookmark. They will automatically be redirected to the ADSelfService Plus portal for login. Once they've signed on, they'll be automatically redirected and logged in to the LiveChat portal.

Follow the step-by-step guide given below for LiveChat SSO

Before you begin

Download and install ADSelfService Plus if you haven’t already.

Configuring your Active Directory domain in ADSelfService Plus

With ADSelfService Plus, you can use the existing AD domain credentials of users for authentication during SSO. So, first you need to configure an AD domain in ADSelfService Plus to enable SSO for LiveChat.

ADSelfService Plus will try to automatically add all the domains that it can discover in your network. If your domains are automatically added, skip to Step 9; otherwise, follow Steps 1-8 to add them manually.

1. Launch the ADSelfService Plus web console and log in using admin credentials.
2. Click the Domain Settings link available on the top-right corner of the application.
3. An Add Domain Details window will appear.
4. In the Domain Name field, enter the name of the domain you want to add.
5. In the Add Domain Controllers field, click Discover. ADSelfService Plus will try to automatically discover the domain controllers associated with the domain.
6. If the domains are not auto-discovered, then enter the domain controller name in the field provided, and click Add.
7. You can leave the authentication fields empty if you're not going to use the end user self-service features of ADSelfService Plus.
8. Back in the Add Domain Details window, click Add to complete adding the Active Directory domain in ADSelfService Plus.

Getting the SAML details from ADSelfService Plus

9. Navigate to Configuration → Self-service → Password Sync/Single Sign On.
10. Click LiveChat in the list of applications provided.
11. Click Download SSO Certificate in the top-right corner of the screen.
12. In the pop-up that appears, copy the Login URL, and download the SSO certificate by clicking on the Download SSO Certificate button.

Configuring SSO settings in LiveChat.

13. Log in to LiveChat with administrator credentials.
14. Click the Settings icon at the top.

    

15. Navigate to Security → Agent Authentication.

    

16. Choose Your own SAML implementation and click Configure.

    

17. In the Your own SAML implementation configuration page, click CONTINUE.
18. In the Identity Provider Single Sign-On URL field, enter the Login URL value from Step 12.
19. Now copy the content of the SSO certificate from Step 12, and paste it in the X.509 certificate field.

    

20. Click Enable to complete the configuration.

Adding your LiveChat domain in ADSelfService Plus and enabling SSO.

21. Now, switch to ADSelfService Plus’ LiveChat configuration page.
22. Choose Single sign-on under Modules.
23. In the Domain Name field, enter the domain name for which you just enabled SSO.  For example, if you use johndoe@thinktodaytech.com to log in to LiveChat, then thinktodaytech.com is the domain name.
24. In the Display Name field, provide an appropriate display name.
25. In the Admin Email ID field, enter the email address of an admin account in LiveChat.
26. In the Available Policies field, click the drop-down box and select the policies for which you wish to enable SSO. The policy you select will determine which users have the SSO feature enabled.

    Note: ADSelfService Plus allows you to create OU and group-based policies for your AD domains. To create a policy, go to Configuration → Self-Service → Policy Configuration → Add New Policy. Click Select OUs/Groups, and make the selection based on your requirements. You need to select at least one self-service feature. Finally, click Save Policy.

27. Click Save.

Your users can now log in to their LiveChat accounts automatically using single sign-on.