Drive exceptional service experiences with an AI-powered MSP platform. Profitably.
ServiceDesk Plus MSP is a unified platform designed for MSPs that utilizes workflow automations and low-code customizations to ensure optimal operational efficiencies. With its advanced features, your system can essentially operate on autopilot. It combines robust ITSM and PSA essentials with AI and ML-powered capabilities into a single, powerful solution. ServiceDesk Plus MSP is the top choice for MSPs that are looking to efficiently design, automate, and manage their IT and business services.
From handling IT tickets and assets to monitoring project timelines and billing, ServiceDesk Plus MSP is the single platform that empowers MSPs to deliver exceptional services and boost profitability.
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Choose between our on-premises and cloud offerings to deliver managed services.
Govern every stage of incidents, service requests, problems, changes, releases, and assets.
Say goodbye to manual, disjointed billing tools! Track technician efforts on the go and say hello to an automated billing setup that's seamlessly connected to your service desk.
Utilize smart predictions for day-to-day ticketing and an intelligent chatbot for enabling effective self-service for end users.
Utilize Gantt charts and Kanban views to stay on top of your projects and tasks, respectively.
Make data-driven decisions by leaning on comprehensive service desk analytics. Gain visibility over all resources, revenue, and service desk operations and optimize costs.
Sign up for a 30-day trial
Try the fully functional trial version of ServiceDesk Plus MSP for 30 days, no questions asked!
Initiate personalized service delivery
Set up customer-specific help desk parameters, service catalogs, SLAs, and more.
Automate ITSM and PSA processes
Configure workflows, life cycles, service contracts, and run your everyday ITSM and PSA processes on autopilot.
The cloud version of ManageEngine ServiceDesk Plus MSP is hosted in our own best-in-class data centers around the world. During the sign-up process, your country is selected by default based on your IP address. Learn more about our data centers here.
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years of MSP expertise
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data centers around the world
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supported languages
IT service desk
IT service desk + IT asset management
IT service desk + change + asset + project
Meet all your customer requirements effectively
Discover and manage network devices, applications, and other IT assets such as hardware and software from a single solution. Secure your clients' IT landscape with automated patch deployment, network monitoring, and remote troubleshooting.
Ensure robust security and deep visibility into your client's endpoints with a unified endpoint management solution that combines patch compliance, device management and MDM, with endpoint automation capabilities.
Keep track of your clients' network performance, health, and availability proactively with built-in support for devices from multiple vendors and compatibility with contemporary network technologies.
Adopt identity and access management strategies that adhere to Zero Trust principles and ensure seamless role-based access control for your customers.
Manage security and compliance for your customers, and provide threat detection and incident response in one convenient platform.
As an MSP that has been in the IT help desk industry for over 18 years, and has used many help desk applications to support over a hundred customers, we believe we've finally found a solution that fulfills our requirements. ManageEngine [ServiceDesk Plus MSP] enables our customers to stay up to date on a three-tier level (telephone, web, and email), through excellent customer-focused SLA options that enables our technical staff to stay updated instantly on all requests. Most of all, this solution provides us with easy-to-use reports that can be scheduled, giving us time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now, I can focus on my customers without worrying about the software, features, or prices.
Jason Roberts,
Technical manager, TCNS - IT and network support provider
ServiceDesk Plus MSP has improved our IT operations. The upside of ServiceDesk Plus MSP is that you can modify workflow to match your organization's needs. This way, you can streamline your work process and make things easier.
Brennon F
The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one. We are thrilled with the degree of support we've received, the responsiveness to feature requests, the functionality of the platform, and the capabilities now available to us.
Marc Kroesen,
IT manager, Miratel solution