US$16
US$34
US$79
Help Desk Management
Mail Server Settings
Automatic email to ticket conversion
Self-Service Portal
Knowledge Base
Likes and dislikes
Public, private, and shared
Approve and reject
Home
Dashboard (Technician, CIO, and external widgets)
Request delegation
Request delegation
Announcements
Technician scheduler (calendar)
Reminders
Resource management
User Management
Active Directory user import*
SAML authentication
CSV import
Automation
SLA management
Business rules
Request life cycle
Technician auto-assign (round robin, load balancing, or Zia)
Schedules
Preventive maintenance tasks
Notification rules
Custom actions
Closure rules
Custom triggers
Incident Management
Incident workflow editor
Customize templates
User Survey
Survey settings
Survey results
Service Catalog
Multi-level approvals
Customize service request templates with dedicated resource sections
Service request workflow editor
IT Asset Management
Automatic asset discovery (Windows, network, and remote)
Hardware and software asset inventory
Asset life cycle
SCCM integration
Attended remote support (free for up to one concurrent session)
Unattended remote access (add-on)
Software license management and compliance
Asset workflow editor
CMDB
Relationship mapping
Business views
Association with ITAM and other ITSM practices
Purchase Management
Contract Management
Problem Management
Incident to problem association
Problem analysis
Workaround and solution
Communication
Problem closure rules
Problem life cycle
Problem workflow editor
Change Management
Change types (standard, major, minor, significant)
Change templates
Change workflow editor
Change advisory board
Change roles
Change calendar
Change history
CMDB association for changes
Change workflow editor
Release Management
Release templates
Release workflow editor
Release roles
Release calendar
Release history
CMDB association for releases
Project Management
Project templates
Gantt chart
Import from Microsoft projects
Resource management
Association with request or change
Reporting
Default canned reports
Tabular or matrix reports
Analysis reports
Summary reports
Audit reports
Schedule reports
Apps and add-ons
Analytics Plus
SMS gateway
Integrations
Microsoft 365 calendar sync*
Jira*
ADManager Plus*
Zapier*
TeamViewer
Developer Space
Custom functions
API
Data Management
Import and export
Data archiving
Privacy Settings
PII fields
Anonymize and erase PII
Starts at
See our pricing page for more details.
*These integrations are exclusively for use within the MSP organization and cannot be utilized for customer accounts.
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