Configuring Products

You can add and manage the commodities purchased by an account organization as products under a specific product type. You can also import products in bulk using a CSV file. You can add assets and raise purchase orders for products configured in the application.

 

To access product configurations,

1. Go to Admin > Customization > Asset Management.

2. The Products tab lists the available products in the application. You can add, edit, delete, and configure depreciation for products.

 

Add Product

1. Click New in the product list view page.

2. Fill out the displayed form using the following pointers:

• Product Type: Select the product type.

• Computer Group: Select whether the product is a Laptop, Desktop, Tablet, or Others. This field is visible only when the selected product type is Workstation or Server.

• Name: Provide a name for the product.

• Manufacturer: Enter the product manufacturer.

• Part No.: Specify the part number that uniquely identifies the product.

• Cost: Enter the product cost.

• Add Image: Click and upload product image(s).

• Comments: Add specific notes, if any.

• Depreciation Method: Choose a depreciation method for the product. Click here to learn more.

3. Click Save.

 

 

 

Depreciation Details

If you are adding a product under Asset or Component Product type, the depreciation details block is displayed.

 

Most products age and decrease in value over time. For such products, you can configure the depreciation when adding the product or from the products list view page.

 

ServiceDesk Plus MSP supports four depreciation methods:

• Declining Balance

• Double Declining Balance

• Straight Line

• Sum of the Years Digit

 

Terms involved in configuring depreciation

• Useful Life: An asset's estimated period of usability.

• Salvage Value: An asset's estimated value at the end of its useful life.

 

Configure depreciation

To configure depreciation,

1. In the add product form, go to Depreciation Details block.

2. Select the Depreciation Method from the drop-down and fill out the displayed fields as discussed below:

1. If you have selected Declining balance/Straight Line, choose between the following for calculation:

• Useful Life: If you select this option, enter the product's Useful Life in the displayed field.

• Decline Percent: If you select this option, enter the product's Depreciation Percent in the displayed field.

2. Enter the Salvage Value of the product.

3. Click Save.

 

You can also configure depreciation for products from the product list view:

• To configure depreciation for a particular product, click  > Configure Depreciation beside the product.

• To configure depreciation in bulk, select the required products in the list view and click Configure Depreciation.

 

Depreciation details configured for a product will be displayed under Costs tab in the Asset details page. Depreciation will be calculated for assets that are updated with Purchase Cost and Acquisition Date.

 

Associating Vendor  

1. Click the Expand icon  beside the product. This displays the list of vendors associated with the product.

2. Click Associate Vendor and fill out the displayed form as discussed below:

• Product: This will be auto-populated and is non-editable

• Vendor: Select the vendor from the drop-down.

• Price: Enter the product cost.

• Tax Rate: Enter the product's tax rate, if any.

• Warranty Period: Enter the warranty period in years and months.

• Maintenance Vendor: Select the vendor to take care of the product maintenance.

• Comments: Add notes, if any.

3. Click Save or Save and Add New.

 

Note: You cannot delete product-vendor associations.

 

Edit Product

1. Click  > Edit beside the product name in the list view page.
2. Modify the required information.
3. Click Update.

 

Delete Product

1. Click  > Delete beside the product name in the list view page. A dialog box confirming the delete operation appears.

2. Click OK to proceed. 

Note: You cannot delete a product that is used in a purchase order or purchase request.

 

 

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