Configuring Organization Details

You can configure your MSP organization's details in the ServiceDesk Plus - MSP application. This information will be used in various cases. To configure your MSP organization's details

1. Login to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

2. Click the Admin icon  in the header pane.

3. In the displayed page, click MSP Details >> Organization Details.

4. Under the Account Details block, enter the Name of the MSP organization. You cannot leave the name field empty. The other fields can be empty. But if you have the required information, then enter them as explained in the following steps.

5. The Description field can contain information about what MSP organization specializes.

6. Select the Default Site of your organization.
7. Under Account Attributes block, select the Business Impact of the organization's MSP account.
8. Enable the Display in Request Details view page checkbox if you wish to display the MSP detals in the request details page.

9. The next block collects the address of MSP organization. Enter the address details in the relevant fields, such as address, city, postal code, state, and country.

10. If you have a common contact e-mail ID, then enter the same in the E-mail ID field.

11. Enter the phone and fax number, and the URL of MSP company's web site.

12. You can import the company logo and use that in places where the MSP organization details are being used.

1. Click Import Image button beside the Company Logo field.

2. Click the Browse button and choose the image file from the file chooser window and click Open.

3. Click Import.

13. By default, the Use this image check box is enabled. If you do not wish to use this image, then disable the check box.

14. Click Save.

At a later time, if you wish to edit the information that you entered now, you can do so by following the same procedure explained above.