Impact

Impact is a measure of the business criticality of an Incident or a Problem. Impact is often measured by the number of people or systems affected. By default you have four Impact details listed in the list view.

To open the impact configuration page,

1. Log in to the ServiceDesk Plus - MSP application using the user name and password of an admin user.

2. Go to Admin  > Helpdesk Customizer > Impact. This opens the Impact page from where you can add, edit and delete the impact.

Add Impact

1. Click New. This opens the Add impact details page.

2. Specify the Name of the impact in the given text field.

3. Specify the detailsabout the impact in the given Description field.

4. Save the changes.

5. Click the Save and add new button to save the Impact and add another Impact.  

Edit an Impact

To edit an existing impact,

1. In the Impact List page, click  > Edit beside the impact name that you wish to edit.

2. In the Edit Impact form, edit the fields you want to change.

3. Click Update to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

Even while editing an impact, if you wish to add a new impact, then click Save and add new instead of clicking Save after making the changes.

Delete Impact

1. From the Impact List page, select  > Delete beside the impact name that you want to delete. A dialog box confirming the delete operation appears.

2. Click OK to proceed with the deletion. The impact gets deleted from the available list. If you do not wish to delete the impact, then click Cancel.