Change Type
The change types shows the significant changes in the organization which involves cost and time. By default you have four change types and Standard is a pre-defined change type hence cannot be edited. And the Standard Change type is a pre-approved change type which will not require approval from the change manager.
To add a new Change Type,
-
Go to Admin > Customization - Change Management - Change Types (Old UI: Admin > Problem/Change Management > Change Types).
-
Click Add New Change Type.
-
Specify the Name for the change Type in the given text field, say Significant. This is a mandatory field.
-
Select the Colour by clicking the colour icon to indicate the severity of the change. This is a mandatory field.
-
Specify the Description about the change type in the description field.
-
Save the changes. You can see the change type getting listed in the change type list view.
-
Click the Save and add new button to save the Change Type and add another Change Type.