Masterclass 2024

Streamlining key ITSM practices with ServiceDesk Plus MSP

In the final episode of ServiceDesk Plus MSP Masterclass 2024, we'll explore how you can implement and accelerate essential ITSM practices: incident management, problem management, change enablement, asset management, and more in the solution. We'll walk you through our workflow capabilities that help you optimize your service delivery and provide excellent IT support.

November 27, 2024  
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    Session1

    2:30pm AEDT

  • mc-date-icon

    Session2

    9:30am EST | 2:30pm GMT

   

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In this episode, we'll discuss:

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  • Resolving IT service disruptions to quickly restore normal operations and identifying root causes
  • Curating IT services and delivering them through an IT service catalog
  • Implementing changes to IT services while minimizing disruption and risk
  • Managing and tracking IT assets throughout their lifecycle

    By the end of the session, you'll be equipped to streamline your ITSM practices, optimize service delivery, and ensure exceptional support for your customers.

Previous episodes

Meet our speaker

  • Aditya

    Product expert