Design the complete life cycle of a ticket visually using a simple, drag-and-drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
Any request in ServiceDesk Plus goes through various statuses such as Open, On hold, Waiting for an update, Resolved, and Closed. With RLC, you now can design the sequence of the statuses along with conditions and actions (transitions) required for every status change.
Transitions are "conditional actions" required to move on to the next status. We can execute these conditions before, during, or after a transition.
RLC is available under
Admin > Helpdesk Customizer > Request Life Cycle
Read detailed step-by-step instructions to configure RLCs.
Join our product experts as they take you on a detailed walk-through of RLC.
You can use RLC in your organization to:
To start using RLC in your organization upgrade to the latest version of ServiceDesk Plus.