In the third episode, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus Cloud helps in expertly carrying out changes.
Here are a few key takeaways from this episode:
- Understanding the change types for a better approach
- Getting the hang of the visual workflow builder
- Implementing an effective change workflow for hybrid work
- Leveraging project and release management for carrying out changes efficiently
Meet the presenter
Siddharth G is a product expert and an ITSM evangelist at ManageEngine. He specializes in driving marketing campaigns and customer education programs for ManageEngine's flagship ITSM platform, ServiceDesk Plus. Over the past three years, Siddharth has hosted various masterclass and thought leadership webinars addressing specific ITSM challenges that organizations face and the best practices to overcome them. He has also authored educational guides on IT ticketing systems and service request management.