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Features | Standard Edition (IT help desk software) |
Professional Edition (help desk + asset management) |
Enterprise Edition (help desk + change + asset + project) |
---|---|---|---|
Help Desk | ✓ | ✓ | ✓ |
Manager Dashboard | ✓ | ✓ | ✓ |
Automatic email to ticket conversion | ✓ | ✓ | ✓ |
Active Directory Integration | ✓ | ✓ | ✓ |
LDAP Integration | ✓ | ✓ | ✓ |
Import from CSV files | ✓ | ✓ | ✓ |
User Survey | ✓ | ✓ | ✓ |
Complete History of Request | ✓ | ✓ | ✓ |
Multi Site Support | ✓ | ✓ | ✓ |
Scheduler | ✓ | ✓ | ✓ |
WebRemote | ✓ | ✓ | |
Remote Control using the unified agent | Add-on | Add-on | |
IT Help Desk Reports | ✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
Automatic Dispatch | ✓ | ✓ | ✓ |
SLA Management | ✓ | ✓ | ✓ |
Priority Matrix | ✓ | ✓ | ✓ |
Load Balancing | ✓ | ✓ | ✓ |
Auto Device Discovery | ✓ | ✓ | |
Agent-based scanning | ✓ | ✓ | |
Distributed asset scan | ✓ | ✓ | |
Notify Technicians | ✓ | ✓ | ✓ |
Holidays / Operational Hours | ✓ | ✓ | ✓ |
Knowledge Base | ✓ | ✓ | ✓ |
Self Service Portal | ✓ | ✓ | ✓ |
API Integration | ✓ | ✓ | ✓ |
Asset Management | ✓ | ✓ | |
IT Project Management | Add-on | Add-on | ✓ |
Purchase Management | ✓ | ✓ | |
Contracts | ✓ | ✓ | |
CMDB | Add-on | ✓ | |
Service Catalog
|
Add-on | Add-on | ✓ |
Incident Management | ✓ | ✓ | ✓ |
Custom Request Form Templates | ✓ | ✓ | ✓ |
Problem Management
|
Add-on | Add-on | ✓ |
Change Management
|
Add-on | Add-on | ✓ |
Release Management
|
Add-on | Add-on | ✓ |
Custom Module | ✓ | ||
Computer Telephony integration | Add-on | Add-on | ✓ |
Password Reset Tool | Add-on | Add-on | Add-on |
Fail Over Service | Add-on | Add-on | Add-on |
Operating System Support | |||
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
Database Support | |||
|
✓ | ✓ | ✓ |
|
✓ | ✓ | ✓ |
Free up to | 5 technicians | NA | NA |
Paid version starts @ | US$ 1,195 Annually (10 technicians) |
US$ 495 Annually (2 technicians & 250 nodes) |
US$ 1,195 Annually (2 technicians & 250 nodes) |
Find the perfect fit for your help desk
Only yearly subscription is available for on-premises deployment.