Sagicor Group Jamaica, a leading financial institution in the Caribbean, has long understood the crucial role of a seamless IT service desk in supporting its diverse operations spread across 22 countries.
The positive impact of ServiceDesk Plus Cloud extends beyond the IT service desk itself. "Its success has caught the attention of other areas within IT and other departments in our company and have now joined in on using their tools to optimize their own workflows and collaboration," notes Shauna-Kay Samuels, Team Lead of IT Service Desk, Infrastructure, and Technical Services at Sagicor.
Beyond the technical capabilities, Sagicor particularly valued the customer service provided by our support team. Samuels elucidates, "I've been working with ManageEngine ServiceDesk Plus Cloud for over five years, and I must say that their services have been best!" She further praises the support team, saying, "their customer service is exceptional, with prompt responses to our queries and concerns. The team is knowledgeable, friendly, and always willing to go the extra mile to ensure our satisfaction." This commitment to service, combined with flexibility and adaptability, solidified ServiceDesk Plus as a trusted partner for Sagicor's IT needs.
Samuels concludes, "Overall, I'm thoroughly impressed with the quality of service provided by ManageEngine. I would highly recommend [ServiceDesk Plus Cloud] to any business looking for reliable IT."
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The ServiceDesk Plus Cloud support team has been instrumental in streamlining our company's IT service desk at Sagicor Group Jamaica, ensuring seamless operations and maximum efficiency. Its success has caught the attention of other areas within IT, and other departments in our company have now joined in on using [ManageEngine's] tools to optimize their own workflows and collaboration.
Shauna-Kay Samuels, team lead of IT service desk, infrastructure, and technical services