05
(923 Ratings)
15 years of
ITSM excellence
Cloud and on-premises
versions available
Deployable on public
cloud, including AWS
Hosted on our own
data centers
Available in
37 languages
Different editions for
varying levels of ITSM
maturity
Native ESM
capability
ITIL® 4-compatible
ITSM practices
Capabilities to achieve
privacy compliance
Focus on reducing disruptions, improving technician productivity, and managing ticket fulfilment while meeting service level agreements.
Showcase and deliver available services to end users through a customizable self-service portal and user-friendly forms.
Rollout changes while ensuring minimal risk and streamlining the change enablement process.
Keep track of assets, monitor compliance with software licenses, and track tickets related to an asset from across incident, problem, and change management practices.
Align software releases with the change enablement process and track them using visual workflows.
Create projects and manage available resources like workforce, track progress with milestones and tasks, and associate the related changes and service requests to the project.
Analyze the root cause of incidents and mark known errors to prevent service downtime.
Maintain a central repository for keeping track of every configuration item that's part of your IT infrastructure and identify their dependencies.
Improve and optimize space usage and manage facilities like seating availability.
05
(923 Ratings)
010
(79 Ratings)
05
(164 Ratings)
As on December 1, 2022
*According to Forrester's Total Economic Impact™ study