Q2 is here, and we're thrilled to kick off this new quarter with exciting news, helpful resources, and interesting events. From enhancing team collaboration with a new extension to learning how to choose the right service desk software that meets your needs, here's a list of resources we've put together just for you.

Let's dive in!

It's been a whirlwind of exciting developments at ServiceDesk Plus, and if you haven't had a chance to catch up, no worries, we've got you covered. From enhancing SLA management with group based operational hours to bolstering

teamwork by sharing tickets with other technicians or user groups, here's all the new updates we've rolled out in the past few months. Check them out.

We're happy to announce the newest addition to the ManageEngine Marketplace: the GoodDay extension for ServiceDesk Plus Cloud. GoodDay, an all-in-one collaborative work management platform now integrates with

ServiceDesk Plus. From creating GoodDay tasks directly from within your ticket workspace to tracking the progress of the tasks related to specific incidents, this extension can enhance agility within your service desk teams. Try it out today.

A well-run service desk can significantly contribute to employee satisfaction and productivity. But, how do you find the right approach that works for your organization? What should you look out for in your ideal service desk software?

With so many options out there, choosing the right one can feel overwhelming. Here's a comprehensive guide where we share industry best practices, emerging trends, and valuable tips for selecting the ideal service desk software. Read now.

Webinar alert! Choosing the right service desk software is only one piece of the puzzle. The road to a smoothly functioning service desk can be riddled with unexpected detours. The key here is to drill down into hidden insights in your

service desk data to identify inefficiencies and areas for improvement. Here's a webinar from Analytics Plus that will uncover actionable strategies to help you streamline your service operations and drive significant cost savings. Choose your session.

To better align with the evolving needs and requirements of our valued customers, we've updated the pricing model for all SupportCenter Plus editions (build 14700 onwards), effective March 22, 2024. For a detailed breakdown of the new pricing model, please visit our FAQ page. Learn more.

That's a wrap for this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.