Features

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Automates the process of creating, organizing, tracking requests into a seamless process.

Lets each division of your organization define their product or service specific configuration and work as independent units.

Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.

Track the time spent for all customers at one place. Use filters to drill down the time entries.

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.

Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Create and schedule general surveys or surveys related to specific request types, and collect useful feedback to improve your customer support.

Visually design the complete life cycle of a request with various statuses and transitions using a simple drag-and-drop canvas. Guide support reps efficiently through the request resolution process.

Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 37 languages.

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.