Streamline ticket resolution for support representatives.
- Direct chat requests to the right support reps for speedy ticket resolution by excluding irrelevant reps.
- Send auto-responses to end users with customizable welcome, missed chat, and transfer messages.
- Configure predefined time frames during which support reps must pick up tickets.
- Enable support reps to transfer or close chats and quickly create tickets from chat conversations.
- Record all conversations in the searchable chat history.
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Provide a convenient communication channel to users in customers’ organizations.
- Allow users to initiate a live chat session to raise a new ticket or follow up on an existing one.
- Enable end users to share files, screenshots, and other relevant resources as attachments within a conversation.