Testing
Admin
Admin revamp
- The Admin page is revamped with an all new configurations grouping as well as an improved UI layout for ease of access.
Default Chat Reports
- Reports module now includes pre-defined chat reports such as Chats initiated by a contact, Chats answered by a Support Rep, Unanswered chats, and Completed chats.
Mobile app
- Feature to list Domain drop down for mobile apps.
Projects
Account
- Feature to include "El Salvador" in the country list - Account creation page.
V3 API
- Account API.
General
- In requests, while adding a task by using the Add Task(s) from Template link, you can preview each task template in full screen.
Notification
- Showing dynamic notifications as desktop notifications
Calendar Revamp
- Calendar Revamp
SAML
- Login via SAML in mobile app.
Admin
Survey
- Survey reports page to lists reports in descending order by default. The survey count per page is bumped to 100.
Notifications Template
- Add Account fields and Account additional fields in Notifications templates.
Database Migration Tool
- Introducing a tool to migrate data between two databases (Postgres to MSSQL and vice versa) as well as between operating systems (Linux to Windows and vice versa).
Integrations
- Microsoft Calendar.
- Auth token support for third party
Requests
- Login based Reports
- Status Changed History, Support Rep Changed History, Group changed history added as a custom report under reports
- A new query report is added under the Login Reports folder. This report shows the technicians details, their last login time, and their login names available under each support group.
- A new query report is added under the Login Reports folder. This report shows the support reps' details, their last login time, and their login names available under each support group.
Advanced Matrix Report Enhancement
- Users can now add up to 5 columns/rows while grouping data in Advanced Matrix Reports.
- Request fields are provided in the Columns drop-down under the Column Grouping section for all modules that support matrix reports.
REST API V3 for Query Reports
- Use API for viewing and executing Query Reports
Zoho charts in reports
- Integration with Zoho Charts, a charting library with rich features and improved UI.
Reports Micro Feature
- Introducing options to export reports without header, schedule multiple reports,save edited custom report, export/schedule mail reports in the XLSX format, notification to notify report deletion.
Custom Report Enhancements
- Generate tabular reports for notes and conversations in requests. Support to add request tag as a column to the tabular report, matrix report, and request metric report.
Survey
- Self Service Portal option to enable/disable Survey Login mode
- In Admin >> Survey email configuration, the skip survey link is now listed as a variable which you can choose to include in the email content. You can also customize the email content in non-english languages.
- Survey URL in Request Closure Notification. Survey can be sent along with request closure notification
Advanced Analytics
Advanced Analytics under Reports Tab
- Access to Advanced Analytics under the Reports tab in an embedded view and SSO support to access Advanced Analytics.
ManageEngine Analytics Plus Cloud Integration
- ManageEngine Analytics Plus Cloud now integrates with SupportCenter Plus as cloud-based reporting & business intelligence service instead of Zoho Analytics.
Ability to integrate all portals of SupportCenter Plus with Analytics Plus
- Integrate Advanced Analytics and sync data instantly across several portals. You can also choose to have a common/separate account for each portal.
AnalyticsPlus Quick Installation
- Now you can easily integrate AnalyticsPlus with SupportCenter Plus if you choose to install Analytics Plus in the same server as SupportCenter Plus. Quick setup wizards will help you set up analytics plus in no time.
SCP Survey in A-Plus
- Advanced analytics integration for SupportCenter Plus now supports Survey data. Users can now create reports and dashboards in Zoho Analytics/ManageEngine Analytics Plus using the survey data from SupportCenter Plus.
Security
- CAPTCHA authentication for our mobile applications
- Mandate HTTPS during startup
Dashboard Enhancements
- Custom filter enhancements in dashboard widgets
- Custom status & List view pop-up filters
- Embed dashboard & widgets in other websites
personalization
- Personalize Site or group filters by view based.
Tasks
Task Dependency Enhancement
- The UI for task dependency mapping is revamped for better user experience.
- API support added for task dependencies.
Resource Planning
- Under the Resource Management tab, you can now easily manage your resources; their availability, load and utilization, and task assignment.
Task Custom Trigger and Task Custom Function
- User can now configure custom triggers for tasks to automatically trigger actions on a task using a script file or a custom function.
- Task custom functions can be executed via task custom triggers to access any data from SupportCenter Plus and schedule periodic customized actions.
UI Enhancements
- Tasks UI is now revamped.
Requests
Drill-down Analysis for Requests
- Perform/Share drill-down analysis on requests from the reports module.
Request Notifications and Conversations
- V3 API support for reply and conversation in requests
- Reply All option in request conversation and description sections
- Support to add attachments for drafts
- New variables $description.attachments and $resolution.attachments are added in system notifications and reply templates to support attachments.
Announcement
Announcement V3 API
- V3 APi support for announcements