Hardware and Software Requirements | ManageEngine Remote Access Plus

On-PremisesCloud

The system requirements when using Remote Access Plus include the following;

Hardware requirements for Remote Access Plus server, agent and SQL server
Supported Operating Systems for Remote Access Plus Server and Agent
Supported Browsers
Supported Database
Supported Web Servers

Hardware Requirements

This section gives you information about the hardware requirements for Remote Access Plus servers, MSSQL database and agents.

1 to 250 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical machine: Intel Core i3 (2 core/4 thread) 2.0 Ghz 3 MB cache Virtual Machine: 4 virtual processors (2.0 Ghz 3 MB cache)
	RAM size	4 GB
	Hard disk space	5 GB*
Remote Access Plus Agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

251 to 500 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical Machine: Intel Core i3 (2 core/4 thread) 2.4 Ghz 3 MB cache Virtual Machine: 4 virtual processors (2.4 Ghz 3 MB cache)
	RAM size	4 GB
	Hard disk space	10 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

501 to 1000 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical Machine: Intel Core i3 (2 core/4 thread) 2.9 Ghz 3 MB cache Virtual Machine: 4 virtual processors (2.9 Ghz 3 MB cache)
	RAM size	4 GB
	Hard disk space	20 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

1001 to 3000 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical machine: Intel Core i5 (4 core/8 thread) 2.3 GHz Virtual Machine: 8 virtual processors (2.3 Ghz)
	RAM size	8 GB
	Hard disk space	30 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

3001 to 5000 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical Machine: Intel Core i7 (6 core/12 thread) 3.2 GHz Virtual Machine: 12 virtual processors (3.2 Ghz)
	RAM size	8 GB
	Hard disk space	40 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)
SQL Server	Processor information	Physical Machine: Intel Core i7 (6 core/12 thread) 3.2 GHz. 12 MB cache Virtual Machine: 12 virtual processors (3.2 Ghz 12 MB cache)
	RAM size	8 GB
	Hard disk space	30 GB*
	Edition	Standard/Enterprise

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

5001 to 15000 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical Machine: Intel Xeon E5 (8 core/16 thread) 2.6 GHz Virtual Machine: 16 virtual processors (2.6 Ghz)
	RAM size	16 GB
	Hard disk space	60 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)
SQL Server	Processor information	Physical Machine Intel Xeon E5 (8 core/16 thread) 2.6 GHz. 20 MB cache Virtual Machine: 16 virtual processors (2.6 Ghz)
	RAM size	16 GB
	Hard disk space	40 GB*
	Edition	Standard/Enterprise

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

15001 to 25000 computers

Server	Parameter	Requirement
Remote Access Plus server	Processor information	Physical Machine: Intel Xeon E5 (12 core/24 thread) 2.7 GHz Virtual Machine: 24 virtual processors (2.7 Ghz)
	RAM size	32 GB
	Hard disk space	100 GB*
Remote Access Plus agents	Processor	Intel Pentium
	Processor Speed	1.0 GHz
	RAM size	512 MB
	Hard disk space	30 GB**
Network requirement	Network card speed	Minimum 1 GBPS Network Interface Card (NIC)
SQL Server	Processor information	Physical machine: Intel Xeon E5 (12 core/24 thread) 2.7 GHz. 30 MB cache Virtual Machine: 24 virtual processors (2.7 Ghz 30 MB cache)
	RAM size	32 GB
	Hard disk space	80 GB*
	Edition	Standard/Enterprise

* May increase dynamically according to the frequency of scanning

** May increase dynamically depending on the operations performed on the client computer

While managing more than 15,000 computers, It is recommended to :

Install SQL server and Remote Access Plus server in different machines for performance enhancement purposes.
Use Windows Server operating systems
Use enterprise grade hard drives or solid state drives (SSD).

Above 25000 computers

For managing more than 25000 computers, contact Remote Access Plus support. Our technical experts will help you configure Remote Access Plus on your network.

Software Requirements

This section gives you information about the software requirements for Remote Access Plus server and agent.

Supported Operating Systems

For Remote Access Plus server

You can install Remote Access Plus servers on any of these Windows operating systems :

Windows 7

Windows 8

Windows 8.1

Windows 10

Windows 11

Windows Server 2008*

Windows Server 2008 R2*

Windows Server 2012 R2*

Windows Server 2016*

Windows Server 2019*

Windows Server 2022*

* - recommended for managing 5000 or more endpoints.

For Remote Access Plus agents

You can use Remote Access Plus to manage the computers running on the below mentioned operating system.

Windows OS Windows Server OS Mac OS Linux OS

Windows 11 Windows server 2022 13 - Ventura Ubuntu 10.04 & later versions

Windows 10 Windows server 2019 12 - Monterey Debian 7 & later versions

Windows 8.1 Windows server 2016 11 - Big Sur Red Hat Enterprise Linux 6 & later versions

Windows 8 Windows server 2012 R2 10.15 - Catalina CentOS 6 & later versions

Windows 7 Windows server 2012 10.14 - Mojave Fedora 19 & later versions

Windows server 2008 R2 14 - Sonoma Mandriva 2010 & later versions

15 - Sequoia Linux Mint 13 & later versions

OpenSuSE 11

SuSE Enterprise Linux 11 & later

Supported Browsers

You are required to install any of the following browsers on your computer to access the Remote Access Plus console:

Microsoft Internet Explorer 10 and Edge
Mozilla Firefox 44 and later versions
Google Chrome 47 and later versions
Zoho Ulaa

Note: The screen resolution should be 1280 x 1024 pixels or higher.

Supported Database

Remote Access Plus supports the following databases:

PgSQL
MSSQL
- SQL server 2016
- SQL server 2017
- SQL server 2019
- SQL server 2022

Supported Web Servers

Remote Access Plus uses the following web servers:

Nginx (for static file services)
Tomcat (for application related services)

Windows OS	Windows Server OS	Mac OS	Linux OS
Windows 11	Windows server 2022	13 - Ventura	Ubuntu 10.04 & later versions
Windows 10	Windows server 2019	12 - Monterey	Debian 7 & later versions
Windows 8.1	Windows server 2016	11 - Big Sur	Red Hat Enterprise Linux 6 & later versions
Windows 8	Windows server 2012 R2	10.15 - Catalina	CentOS 6 & later versions
Windows 7	Windows server 2012	10.14 - Mojave	Fedora 19 & later versions
	Windows server 2008 R2	14 - Sonoma	Mandriva 2010 & later versions
		15 - Sequoia	Linux Mint 13 & later versions
			OpenSuSE 11
			SuSE Enterprise Linux 11 & later