In situations where you wish to change the mode of communication between the WAN Agents and the RMM Central Server, you can modify the Remote Office details and make the necessary changes. For example, if you have chosen the Direct Communication for a Remote Office and you wish the communication now happen through the Distribution Server, you can modify the Remote Office to make this change by following the steps below:
If you have changed the mode of communication from Direct to Distribution Server, you need to install and start the Distribution Server in the specified computer. Till then, the computers in that Remote Office will not get the configurations applied. However, you can still be able to deploy the configurations, patches, software, etc to those computer.
You can move computers across remote offices. For example, if you are moving from remote office to another you are required to add your computer to the WAN in that remote office.
Scenario
Each remote office has its own agent. Assume that you are moving from remote office A to remote office B. You must do the following when you are moving computers across remote offices:
Move the computer physically
Make the settings to move the computer from one remote location to another in the user interface (UI)
The sequence of operations, mentioned above, will depend on whether you have a proxy connection or not.
When the agent does not use a proxy connection
When the agent does not use a proxy connection to communicate with the RMM Central server, you can physically move your computer from remote office A to remote office B, the agent from remote office B gets installed in your computer. As there is no proxy connection, it can communicate with the RMM Central server.
When the agent uses a proxy connection
When the agent uses a proxy connection to communicate with the RMM Central server, you must make the settings to move the computer from one remote office to another, in the UI, before you physically move your computer.
To move computers across remote offices, follow the steps given below:
Click the Admin tab
In the Global Settings section, click Scope of Management
In the Computers tab, select the required computers
In the Move To list, select the name of the remote office to which you want to move your computer to
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You can create a new remote office with or without a distribution server. To create a new remote office with a distribution server, refer to the Adding a Remote Office (with a distribution server) section. To create a new remote office without a distribution server, refer to the Adding a Remote Office (without a distribution server) section. |
You have created a request to move computers across remote offices. If the office you are moving to is a local office (LAN), the computers that you have specified will be moved immediately. This is because the RMM Central server can contact the agent in the computer, that you have requested to move, immediately. However, if the office you are moving to is a remote office (WAN), the computers that you have specified will be moved only when the agent (in the specified computers) contacts the RMM Central server agent during the two-minute communication interval.
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If the agent does not contact the RMM Central server within the time interval, the request will be removed from the Endpoint Central MSP server. You will then have to create a new request. |
