ServiceDesk Plus MSP is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of RMM Central with ServiceDesk Plus MSP:
Data related to hardware and software assets
Help-desk requests
Deploying software packages
Add Worklog to ServiceDesk Requests for Remote Connections
Integrating the features mentioned above with ServiceDesk Plus MSP enables you to do the following:
Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network
Log service and configuration requests, made by users as tickets automatically
Install software packages from the ServiceDesk Plus console
Add the reasons for remote connections as worklog entries to a request.
Integrating ServiceDesk Plus MSP and RMM Central makes the fault resolution process simple and continuous.
Minimize the downtime of network operations.
Improve network management efficiency overall for multiple customers over different probe locations.
Provide uniformity over the fault management process.
Site name in RMM Central should be the same as the Remote office name in ServiceDesk Plus MSP
Customer credentials for one customer should be the same in both RMM Central and ServiceDesk Plus MSP
Heirarchy of computers/devices in RMM Central should be the same as the hierarchy in ServiceDesk Plus MSP
The pre-requisites and the steps for integration vary for every feature that you wish to integrate. The links below will guide you through the integration: