Add your customers and install the agent on your clients' computers that you wish to manage
Enable the default gateway port as 8048 (or 8047 if you are using secure mode) on the Endpoint Central MSP Server. You will need to enable the 8048/8047 port the external firewalls if any.
Go to Tools tab and select Remote Control
In the Action field, click the Connect link corresponding to the computer name you want to connect.
The View Desktop link will get activated within the two-minutes refresh cycle. Click the View Desktop link to view.
