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Vulnerability Manager Plus integrates with ServiceDesk Plus

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an IT help desk software that is built to supercharge your IT help desk. The IT help desk is a single point of contact for end users who need help. It provides greater visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

What is Vulnerability Manager Plus?

ManageEngine Vulnerability Manager Plus is a multi-OS vulnerability management and compliance solution that offers built-in remediation. It is an end-to-end vulnerability management tool delivering comprehensive coverage, continual visibility, rigorous assessment, and integral remediation of threats and vulnerabilities, from a single console.

Vulnerability Manager Plus - ServiceDesk Plus integration

Starting with ServiceDesk Plus 14000 and above, users can integrate ServiceDesk Plus with Vulnerability Manager Plus to add extensive asset scanning from the ServiceDesk Plus console.

Here's how the Vulnerability Manager Plus - ServiceDesk Plus integration benefits:

Extensive asset management

Upon successful integration, ServiceDesk Plus leverages the unified agent installed in the managed endpoints to fetch in-depth asset scan results in real time.

The unified agent - a robust unified endpoint management tool collects complete hardware details via advanced scanning mechanisms across Windows, macOS* and Linux endpoints. The data is then collated and reported on the user console, while maintaining uniformity across the various endpoints and OSs.

By utilizing the enhanced data, users can further strategize asset management, thereby gaining an all-around perspective of the assets in the network.

Secure, manage & troubleshoot from a single console

Juggling between securing endpoints, troubleshooting, and resolving tickets is undoubtedly a strenuous task. Add to that, the exponential increase in the number of vulnerabilities every year - a worst nightmare for every IT help desk.

However, what if there's a unified solution that can provide all of the below-mentioned features, right from a single console:

  • In-depth asset scanning capabilities for the managed endpoints
  • Effortless over-the-air troubleshooting assistance
  • Vulnerability management and  patch deployment

With the Vulnerability Manager Plus-ServiceDesk Plus integration, users can perform all of these functions seamlessly while achieving much more.

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