If you forget the password of the default AD360 admin account, please reach out directly to our support team at ad360-support@manageengine.com to reset the password. Alternately, you can also initiate a live chat session by clicking this link.
The default admin account may get locked in case of too many unsuccessful login attempts within a short amount of time. By design, the account will be automatically unlocked after a few minutes.
If you wish to immediately unlock the account, navigate to <Installation_Dir>\bin\adsf, and run the unblockAccount.bat file.