Problem
You are trying to install Endpoint Central Agent either manually/automated, but agent installation fails with an error message - "systeminfo.exe/netsh.exe - Unable to Locate Component".
Cause
This behavior can occur if either of the following conditions is true:
- The Windows Path environment variable does not point to the %SYSTEMROOT%\System32\Wbem folder.
- The %SYSTEMROOT%\System32\Wbem\framedyn.dll file is missing or damaged.
Resolution
To resolve this issue, use the method that is appropriate to your case.
Verify System Variables
- Click Start, right-click My Computer, and then click Properties on the shortcut menu that appears.
- In the System Properties dialog box, click the Advanced tab.
- Click Environment Variables.
- Under System variables, click Path, and then click Edit.
Note: If no Path variable is listed, click New. In the Variable name box, type Path.
- In the Variable value box, type the following:
%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\wbem
- Click OK three times (each time that you have the option).
Replace the Framedyn.dll File
- Click Start, and then click Run.
- In the Open box, type %systemroot%\system32\dllcache, and then click OK.
- Right-click framedyn.dll, and then click Copy on the shortcut menu that appears.
- Click Start, and then click Run.
- In the Open box, type %systemroot%\system32\wbem, and then click OK.
- On the Edit menu, click Paste. If you are prompted to replace the existing file, click Yes.
Applies to:Agent Installation Failure, Endpoint Central Agent Installation, Unable to Locate Component
Keywords:Agent Installation, Endpoint Central Agent Installation Failure, Locate Component, systeminfo.exe