How to migrate the Endpoint Central MSP server installation from one computer to another without losing any data?
Description
This document will provide you the steps to migrate Endpoint Central MSP server from one computer to another without losing any data.
Note : To migrate Endpoint Central MSP Product from 32-bit to 64-bit architecture Click here.
Caution!
If you have configured Failover server, contact support team for the migration process.
If you are managing your mobile devices, and choose to change the NAT IP address, you will have to re-enroll all your mobile devices.
You should not download a fresh EXE from the website and install in the new computer; you should only copy the installation directory to the new computer.
After migration, ensure that all your agents are contacting the Endpoint Central MSP server in the new installation. Until then do not uninstall the server in your old set up.
The below mentioned steps should be followed sequentially as per the specified order. Do not change the sequence of any operation, failing which might cause issues in the server migration process.
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Steps for migration vary with respect to the Endpoint Central MSP version you are currently using. This document is applicable only for those running build number #10.0.55 or above.
Steps
When Endpoint Central MSP server is migrated, you will have to understand the network setup as explained below and follow the instructions accordingly:
Note : Endpoint Central MSP Server location can be specified using IP address/FQDN. You can verify your current public IP/FQDN address from Endpoint Central MSP web console ->Admin -> NAT Settings -> under NAT Device. We will consider that the IP address has changed only if the address which is configured in above listed location "NAT Settings" has been modified. For ex, you have configured IP address as 120.3.3.12. which is mapped to the FQDN as "demo.desktopcentral.com". You have now modified the FQDN as "msp.desktopcentral.com", however the IP address remains the same. In such cases, you need not consider this as IP address change. The same applies if only the IP address is modified and you have configured the FQDN under NAT settings page.
Migrate to any computer within the network, without modifying the public IP address
Maintain Endpoint Central MSP server in the same computer but with a new public IP address
Migrate to a new computer within the same network with a new public IP address
Migrate Endpoint Central MSP server to a different network
1. Migrate to any computer within the network, without modifying the public IP address
To migrate the UEM Central MSP Server, perform the steps mentioned below sequentially:
Ensure Software Repository and the Patch Store location is reachable/accessible from computer where the server is migrated. For example, if the patch store location is configured as D:\Patches in the existing installation, ensure that the patch store location is configured and this path is available in the new server once migration is complete. If the patch-store location is not configured and the path is not accessible from the new server, the server will not start. Software Repository refers to the HTTP Repository location shown in Software Repository Settings.
If your using MSSQL Database, ensure that machine on which the database is installed is reachable from new server.
Stop the product server
Navigate to the location, where UEM Central MSP is installed and copy the entire server folder and paste it in the new server machine.
On the new server machine, open command prompt as "administrator"
Navigate to the DesktopCentralMSP_Server/bin, then execute migrateDCServer.bat.
After a while, start UEM Central MSP server
You can define a rule to redirect all communications/requests from the old internal IP address to the latest internal IP address.
2. Maintain UEM Central MSP server in the same computer but with a new public IP address
To migrate the UEM Central MSP Server, perform the steps mentioned below sequentially:
On the UEM Central MSP MSP web console, navigate to Admin and choose NAT Settings and update new public IP address.
Stop the UEM Central MSP server
Start UEM Central MSP server.
Note: Ensure the routing is active till all the computers/agents reach the new server.You can define a rule to redirect all communications/requests from the old internal IP address to the latest internal IP address.
3. Migrate to a new computer within the same network with a new public IP address
To migrate the UEM Central MSP Server, perform the steps mentioned below sequentially:
Ensure Software Repository and the Patch Store location is reachable/accessible from computer where the server is migrated. For example, if the patch store location is configured as D:\Patches in the existing installation, ensure that the patch store location is configured and this path is available in the new server once migration is complete. If the patch-store location is not configured and the path is not accessible from the new server, the server will not start. Software Repository refers to the HTTP Repository location shown in Software Repository Settings.
If your using MSSQL Database, ensure that machine on which the database is installed is reachable from new server.
On the product MSP web console, navigate to Admin and choose NAT Settings and update new public IP address.
Stop the UEM Central MSP server
Navigate to the location, where the new UEM Central MSP is installed and copy the entire server folder and paste it in the new server machine.
On the new server machine, open command prompt as "administrator"
Navigate to the DesktopCentralMSP_Server/bin, then execute migrateDCServer.bat.
If you have modified the port number in the NAT Settings, then you will have to update the modified port number in the websettings.conf file.
Navigate to <Install_Dir>\DesktopCentral_Server\conf. For example, C:\Program Files\DesktopCentral_Server\conf.
Change the port numbers for the following keys with the required values:
http.port
https.port
Save the file and close it
You can define a rule for the following:
Route all communications to the old public IP address to the new public address.
Route all communications to the new public IP address to the new server's IP address.
Start product MSP server.
Note: Ensure the routing is active till all the computers/agents reach the new server.
4. Migrate UEM Central MSP server to a different network
For PGSQL database
For MSSQL database
For PGSQL Database
To migrate the UEM Central MSP Server, perform the steps mentioned below sequentially:
Ensure Software Repository and the Patch Store location is reachable/accessible from computer where the server is migrated. For example, if the patch store location is configured as D:\Patches in the existing installation, ensure that the patch store location is configured and this path is available in the new server once migration is complete. If the patch-store location is not configured and the path is not accessible from the new server, the server will not start. Software Repository refers to the HTTP Repository location shown in Software Repository Settings.
On the product MSP web console, navigate to Admin and choose DCServer Migration and update new public IP address.
Specify the details of the new server like UEM Central MSP Fully Qualified Domain Name (FQDN), Server IP Address, Secondary IP Address, Server HTTP Port, Server HTTPS Port, etc. and save.
Stop the UEM Central MSP server
Navigate to the old machine, open a command prompt as administrator on your old installation and execute "server-migration.bat enable" available under <Installation_Dir>/bin directory.
Copy the entire product server components to the new server machine.
On the new server machine, open command prompt as "administrator"
Navigate to the DesktopCentralMSP_Server/bin, then execute migrateDCServer.bat.
If you have modified the port number, in Admin -> DC Server Migration (in the old machine), then you will have to update the modified port number in the websettings.conf file.
Navigate to <Install_Dir>\DesktopCentral_Server\conf. For example, C:\Program Files\DesktopCentral_Server\conf.
Change the port numbers for the following keys with the required values:
http.port
https.port
Save the file and close it
You can define a rule to redirect all communications/requests from the old IP address to the latest IP address.
Route all communications to the new public IP address to the new server's IP address.
Now start the product server.
Note: Ensure the routing is active till all the computers/agents reach the new server.
For MSSQL Database
To migrate the UEM Central MSP Server, perform the steps mentioned below sequentially:
Ensure Software Repository and the Patch Store location is reachable/accessible from computer where the server is migrated. For example, if the patch store location is configured as D:\Patches in the existing installation, ensure that the patch store location is configured and this path is available in the new server once migration is complete. If the patch-store location is not configured and the path is not accessible from the new server, the server will not start. Software Repository refers to the HTTP Repository location shown in Software Repository Settings.
On the UEM Central MSP web console, navigate to Admin and choose DCServer Migration and update new public IP address.
Specify the details of the new server like UEM Central MSP Fully Qualified Domain Name (FQDN), Server IP Address, Secondary IP Address, Server HTTP Port, Server HTTPS Port, etc. and save.
Stop the UEM Central MSP server
Navigate to the old machine, open a command prompt as administrator on your old installation and execute "server-migration.bat enable" available under <Installation_Dir>/bin directory.
On the server machine, open command prompt as "administrator"
Navigate to the DesktopCentralMSP_Server/bin, then execute backuprestore.bat Note: Do not try to restore any of your previous database backups, it might cause damage to your data.
Copy the entire UEM Central MSP server components to the new server machine.
On the new server machine, open command prompt as "administrator"
Navigate to the DesktopCentralMSP_Server/bin, then execute migrateDCServer.bat.
After a while, execute ChangeDBServer.bat.
Select Database Type as SQL ServerSpecify the Host Name where SQL Server is installed
From the list of available instances, select the instance on which you wish to run the database.
You can choose to authenticate the database connection either using Windows Authentication or SQL Server Authentication. Choose the required authentication and provide the credentials.
Click the checkbox to enable NTLM authentication.
Uncheck the "Migrate Data from Existing Database" option
Click Save to save and complete the SQL Server Configuration. It may be noted that it will take a few minutes to configure the settings on the SQL Server.
UEM Central MSP Server will take few minutes to start automatically. Starting the server will create new tables and insert the default data in new DB Tables. (It is equivalent to a fresh setup.)
Stop the DC Server, before the restoring the backup we need to perform the following:
Go to the server installed location, and copy the database_params.conf file, this should be replaced in the archived backup.
Go to "server-home/conf/database_params.conf" in the new setup, copy the "database_params.conf".
Now, extract the archived backup zip, and navigate to the same location. For example : "Drive:\ManageEngine\DesktopCentral_Server\conf" and overwrite the file "database_params.conf".
Select all the files under the unzipped folder, and Convert it to a zip file. Do not Zip the extracted folder directly, which will end up in creating an intermediate folder. Verify if the structure of the converted zip, is the same as :"ManageEngine\DesktopCentral_Server\conf".
Restore the data to the new MSSQL database located at <Endpoint Central Home>/bin directory, by using backuprestore.bat. Locate the data that has been backed up, to restore it in the new MSSQL database.
If you have modified the port number, in Admin -> DC Server Migration (in the old machine), then you will have to update the modified port number in the websettings.conf file.
Navigate to <Install_Dir>\DesktopCentral_Server\conf. For example, C:\Program Files\DesktopCentral_Server\conf.
Change the port numbers for the following keys with the required values:
http.port
https.port
Save the file and close it
You can define a rule to redirect all communications/requests from the old IP address to the latest IP address.
Now start the UEM Central MSP server.
Note: Ensure the routing is active till all the computers/agents reach the new server.
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