The status of the configurations is always in "Ready to Execute" state.
The status of configurations may remain unchanged due to one or more of the following reasons:
Absence of the Agent in Client machines:
Endpoint Central agent may not have been installed in all the computers within the defined scope. To verify this, view the Agent Installation Summary by clicking Admin --> Global Settings --> Customers.
Association with an Empty OU:
If the OU specified as the target for a configuration, does not contain users and computers the status would remain unchanged.
Agent Version is not up-to-date:
Check the agent version from the Customers page for that computer. If it is not the latest version (in comparison with the other computers), you need to upgrade the agent to the latest version
Firewall Blockers
Any firewall running in the machine where Endpoint Central is installed might block the status update messages that come from client machines.
Time delay for configuration to get applied:
Agent has not picked up the configuration yet:
Check the Agent last contact time in Customers. The time should be greater than the time at which the configuration was applied
Distribution Server has not synchronized the configuration data yet:
If you are using Distribution Server, check the DS Status from Customers --> Remote Offices tab. This should be green (healthy)
Detect and remediate the issues as follows:
The Agent is not installed in client machines:
Verify from the Customers page of Endpoint Central MSP Server, whether the Agent is installed on the client machine. Install Agent on client computer if not found.
Agent Version is not up-to-date:
If the agent version is not up-to-date, you need to uninstall and reinstall the agent.
Association with an Empty OU:
Check whether OU specified as the target has users and computers within it.
Firewall Blockers:
Add the Endpoint Central Port (default 8040) to the exceptions list of Firewall. Steps include:
Time delay for configuration to get applied:
If the Agent Tray icon is enabled then, right click on the icon and select Apply user/computer configurations.
To apply the configurations immediately, execute the "C:\Program Files\DesktopCentral_Agent\bin\cfgupdate" command in the client computers as below:
Agent has not picked up the configuration yet:
If the agent last contact time is before the configuration applied time, you need to wait for at least 90 minutes from the time of deploying the configuration. Alternatively, you can apply the configurations immediately using the cfgupdate command as stated above.
Distribution Server has not synchronized the configuration data yet:
If the DS Status is not healthy, there is some problem between the communication between the Endpoint Central Server and the Distribution Server. Check the firewall and ensure that all the required ports are open.
Applies to: Desktop Configuration, Desktop Configuration Status, Ready-to-execute state, Configuration Collection
Keywords: Desktop Configuration Status, Unchanged Status for Configuration, User Configuration settings, Computer Configuration settings, Windows Desktop Configuration