1. How to install Endpoint Central MSP agent?
First create a remote office with distribution server or direct communication. Then install the agent from Scope of Management -> Comupter -> Download Agent. Find more details
here. To install agents in Linux machines, click
here.
2. Which market segment does Endpoint Central MSP target?
The target market for Endpoint Central MSP are the Managed Service Providers (MSPs) who would offer Desktop Management services for their customers. It can be used by MSPs of any size viz. Small, Medium or Large. You can manage up to 10000 computers with a single installation.
3. How does it differ from Endpoint Central standalone product?
While Endpoint Central MSP is meant for managing multiple endpoints across several clients for MSPs, Endpoint Central is for managing computers of a single customer.
4. What are the system requirements for Endpoint Central MSP?
Click
here to know about the hardware Requirements for Endpoint Central MSP.
5. What operating systems does it support?
Click
here to know about the Operating Systems supported by Endpoint Central MSP.
6. What are the ports used by Endpoint Central MSP?
Here is a list of ports that is used by the Endpoint Central MSP Application. You will need to open the following ports for a hassle-free communication between the Agent, Endpoint Central MSP Server and the Distribution Server.
Ports to be opened on the Endpoint Central MSP Server machine to enable Endpoint Central MSP Agent/Distribution Server communication with Endpoint Central MSP Server machine:
- 8040: Used to connect to the Web console
- 8041: Used for communication between the agent and the distribution server (secure mode)
- 8047: Used to share remote computers (secure mode)
- 8048: Used to share remote computers
- 8057: Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another
- 8052: Used for Chat and System manager
- 135: Used for remote administration and sharing of files and printer
- 145: Used for sharing of files and printers
- 8082: Used to enable Html 5 Viewer in Remote control
- 8081: Used to enable Html 5 Viewer in Remote control (Https mode)
- 8058: Used to connect PgSQL database
Ports to be opened on the Distribution Server machine to enable Endpoint Central MSP Agents to communicate with the Distribution Server:
Ports to be opened on the Endpoint Central MSP Secure Gateway Server machine to enable Endpoint Central MSP Agents and Distribution Server to communicate with the Endpoint Central MSP Server:
- 8041:Used for communication between the WAN agent/Distribution Server and the Endpoint Central MSP server using Endpoint Central MSP Secure Gateway
- 8057:Used to perform on-demand operations and to check the live status of agent
- 8047:Web socket port used for remote control, chat, system manager etc.
Ports to be opened on Endpoint Central MSP server for managing mobile devices using Endpoint Central MSP :
- 443: Should be open on the firewall/ proxy for Endpoint Central server to reach GCM/APNs service
- 8383: Used for secured communication between the agent and the Endpoint Central MSP server
- 2195: Should be open for the Endpoint Central MSP server to reach the APNs.
- 5235: For Firebase Cloud Messaging
- 5236: For Firebase Cloud Messaging
Port to be opened on the WiFi from which the mobile device connects to the internet (iOS devices) :
- 5223: Used by APNs to reach the managed mobile device.
Ports to be opened on Endpoint Central MSP server for managing mobile devices using Endpoint Central MSP :
- 5228: Used by GCM to reach the managed mobile device.
- 5229: Used by GCM to reach the managed mobile device.
- 5230: Used by GCM to reach the managed mobile device.
8. Will there be data migration between Beta and GA release versions?
No, data migration between Beta and GA versions will not be supported.
9. Will the Endpoint Central MSP Agent, captured during OS Imaging recognize computer name changes?
In case your client is building an OS image from a PC that has Endpoint Central MSP Agent installed on it, then the OS Image will get captured along with an image of the agent. Also if you change the computer name, the Endpoint Central MSP agent will automatically recognize the change and update the server.
10. Which exe should I download, a 32 bit or 64 bit version?
You can choose to download 32-bit or 64-bit version based on your OS architecture.
11. Can I generate bills for clients based on usage?
Yes, you can generate bills through our
billing feature.
12. Can I limit the number of managed endpoints(desktops, mobile devices, servers, etc) for specific customers?
While creating a customer, these details can be provided(can also be modified later).
13. How can one reach computer and domain in customer environment?
One can achieve this using the AD connector.
14. If I manage more number of customers, will that consume more bandwidth?
If you are using a distribution server, bandwidth consumption would be low as the clients' endpoints use local bandwidth to download updates from distribution server.
15. How to add a domain?
Installing a distribution server in remote office is a must for adding a domain. Select domain under Scope of Management from the Agent tab. Click Add domain and choose Active directory or Work group. Once you have added all the necessary details, click Add Domain.
16. Is it possible to add/store customer details like mail, address, contact details, etc. for each client?
While creating new customers, such details can be specified. To add details to existing customers, go to Admin tab, select Customers under Global Settings, choose Action, and then click on Modify
17. Is it possible for a customer to be managed by several administrators?
We can create various user accounts by clicking Users from the User administration link under Admin tab. User administration enables associating users with customers. Either one user can manage several customers or one customer can be managed by several users.
18. How is customer data protected in Endpoint Central MSP?
Each customer, managed under Endpoint Central MSP is provided with a unique ID and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers' data.
19. What are the functions of the Default Remote Office?
A remote office called Default Remote office will automatically be configured for each customer. This default remote office cannot rely on a distribution server for information and needs to be connected directly with the server. Devices added to the default remote office can be moved to a different remote office.
Any endpoint running Windows 10 & 11 or macOS, enrolled through MDM with will be moved automatically to the default Remote office of the customer.
Note: Complete endpoint management capabilities, including modern management for a laptop will only cost 1 license per device.
Remote Control
1. Which ports must I open to use the Remote Control feature?
You must open the the following ports to use the Remote Control feature:
- 8047 for secure connections
- 8048 for normal connections
By default, the Remote Control feature uses a secure connection. These ports have to be opened on the Endpoint Central MSP server.
2. Which ports must I open to use the File Transfer feature during a remote control session?
File transfer uses the same port as remote control:
- 8047 for secure communication
- 8048 in case of normal communication
These ports have to be opened on the computer on which the Endpoint Central MSP server is installed.
3. Can I view multiple monitors of a remote computer simultaneously?
Yes, you can view multiple monitors of a remote computer simultaneously by using the Remote Control feature. You can switch between monitors using the multi-monitor icon available in the ActiveX viewer. Viewing multiple monitors simultaneously is currently not supported in a Java viewer. For more information, see
How to switch between multiple monitors during a remote session?
4. The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?
You can set the compression level to Fast, when using the Remote Contol feature, to improve the page-rendering speed. The bandwidth consumption will be comparitively higher when compared to best compression level, however the page-rendering will be comparatively faster.
5. What is the difference between Fast and Best Compression levels?
When you set the compression level to Fast, the compression ratio is lower, resulting in an increase in the speed of the rendering of the UI. This is recommended when the computer that you are connecting remotely to is in the same LAN as the computer you are connecting from.
When you set the compression level to Best, the compression ratio is higher, resulting in a decrease in the cosumption of the bandwidth. However, the rendering of the UI will be comparitively slower. This setting is recommended when the computer that you are connecting to remotely is at a different geographical location.
6. On which browsers can I use the Remote Control feature?
You can use the Remote Control feature on the following browsers:
- Internet Explorer
- Mozilla Firefox
- Google Chrome
7. Is it possible for multiple users to login remotely to a computer at the same time?
Yes, it is possible for multiple users to login remotely to a computer at the same time. Under such cases, all the available users can take control of the remote computer harmoniously.
8. How do I lock a keyboard or a mouse or blacken the display on a remote computer?
You can lock a keyboard or a mouse to ensure that you can make changes effectively. To lock the remote computers keyboard and mouse, click the Lock Keyboard/Mouse icon from the viewer.
Similarly, you can blacken the monitor of a remote computer when you do not want the user to view the changes that you are making. To blacken the remote monitor, click on the Blacken Monitor icon from the viewer.
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