Modifying Customer Details

In situations where you wish to change the mode of communication between the WAN Agents and the Endpoint Central MSP Server, you can modify the Remote Office details and make the necessary changes. For example, if you have chosen the Direct Communication for a Remote Office and you wish the communication now happen through the Distribution Server, you can modify the Remote Office to make this  change by following the steps below:

1. Select Admin --> Customers tab
2. Click the Modify icon from the Action column pertaining to the Customer/Remote Office that has to be changed.
3. Change the necessary parameters and click Modify.

Moving Computers Across Remote Offices

You can move computers across remote offices. For example, if you are moving from remote office to another you are required to add your computer to the WAN in that remote office.

Scenario

Each remote office has its own agent. Assume that you are moving from remote office A to remote office B. You must do the following when you are moving computers across remote offices:

1. Move the computer physically

2. Make the settings to move the computer from one remote location to another in the user interface (UI)

The sequence of operations, mentioned above, will depend on whether you have a proxy connection or not.

When the agent does not use a proxy connection

When the agent does not use a proxy connection to communicate with the Endpoint Central MSP server, you can physically move your computer from remote office A to remote office B, the agent from remote office B gets installed in your computer. As there is no proxy connection, it can communicate with the Endpoint Central MSP server.

When the agent uses a proxy connection

When the agent uses a proxy connection to communicate with the Endpoint Central MSP server, you must make the settings to move the computer from one remote office to another, in the UI, before you physically move your computer.

To move computers across remote offices, follow the steps given below:

1. Click the Admin tab

2. In the Global Settings section, click Scope of Management

3. In the Computers tab, select the required computers

4. In the Move To list, select the name of the remote office to which you want to move your computer to

You can create a new remote office with or without a distribution server. To create a new remote office with a distribution server, refer to the Adding a Remote Office (with a distribution server) section. To create a new remote office without a distribution server, refer to the Adding a Remote Office (without a distribution server) section.

You have created a request to move computers across remote offices. If the office you are moving to is a local office (LAN), the computers that you have specified will be moved immediately. This is because the product server can contact the agent in the computer, that you have requested to move, immediately. However, if the office you are moving to is a remote office (WAN), the computers that you have specified will be moved only when the agent (in the specified computers) contacts the Endpoint Central server agent during the two-minute communication interval.

 

If the agent does not contact the Endpoint Central MSP server within the time interval, the request will be removed from the Endpoint Central MSP server. You will then have to create a new request.