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System Manager

Perform troubleshooting tasks silently without interrupting end user's by leveraging the power of System Manager tools. You can instantly kill process, execute command line queries, uninstall software, block drivers and do much more from this tab. These tools are available for Windows devices.

Table of contents

  1. System Manager tools
  2. Essential settings
  3. Steps to access system manager tools

System Manager tools

Without affecting end user's performance, silently troubleshoot endpoint's with the below System Manager tools:

  • Advanced troubleshooting tools
  • Command line tools
  • General device management tools

Task Manager

  • Kill or stop currently running process in the device.
  • Sort the tasks based on users available in the remote computer.
  • Export complete Task Manager report in PDF, CSV or XLSX format.

File Manager

  • Access drives and folders in remote computer.
  • Add or delete existing files in a single click.
  • Transfer files between viewer and remote device silently.

Device Manager

  • Get a complete list of devices and drivers associated to each computer.
  • Choose to enable/disable the drivers related to the devices instantly.

Services

  • Remotely perform actions to start, stop, restart the service.
  • Customize the mode of start up for each service for best performance.

Event Viewer

  • View the report of events logged in a managed computer.
  • Get a classified analysis on errors, information messages and warnings to simplify auditing and troubleshooting.

Registry

  • Remotely view and modify the registry keys along with values in the managed computer.
  • Make use of the 'Search option' to identify a key/value/data.
  • Export detailed registry report of a managed system for troubleshooting purposes.

Command Prompt

  • Execute commands used to automate tasks via scripts and batch files
  • Perform advanced administrative functions and other DOS operations on managed computers.
  • Run cmd with administrative or any specific user privilege. 

PowerShell

  • Execute advanced scripts using remote Windows PowerShell.
  • This will help IT admins to streamline their process of executing policies manually.

Software

  • View and manage currently installed software of the computer.
  • Uninstall unnecessary software in the remote device directly.

Shares

  • Get a list of all shared folders by the managed computer with path and description given.
  • View and manage the shared folders with it's sessions and open files details.
  • Set restrictions for number of users to access the shared folders.

Users

View the list of users in the managed computers along with their current status - active or disabled users.

Groups

  • View and manage local users and groups of the managed computer.
  • Perform actions like adding or removing group and members in group.

Printers

View full report of printers connected to the managed computer.

Computer Rename

Remotely rename managed computers, be it workgroup or Active Directory domain based setup.

Essential settings

By configuring system manager settings, stay compliant to policies like HIPPA and end user's privacy is not breached.

  1. Navigate to Admin -> Tools Settings -> System Manager Settings
  2. Permission Settings: Restrict technicians from accessing File Manager, Computer Rename and Command Prompt.
    • Enable for all users : No user level restriction to access the tools.
    • Enable only for admin : Only admin can access.
    • Disable for all users : Both admin and technician will not be able to access.
    • Permanently disable for all users : This setting can be reverted only by support.
  3. User Confirmation Settings: Get approval from end user before accessing certain System Manager tools.
    • Enable user confirmation for: The settings is applicable for File Manager and Command Prompt.
    • If "show confirmation in locked and logged off computers" is not enabled, technician or admin will be able to access without end users approval.
    • Time Out: Set a waiting time within which end user must approve. When time exceeds remote session will not be initiated.
    • Confirmation Message: Customize message displayed on end users device.

System Manager

Steps to access system manager tools

  1. Navigate to Tools -> System Manager
  2. Click on Manage corresponding to the device name you wish to access under Action column.
  3. All available System Manager tools will be listed.
  4. Pick the one you wish to access. If user conformation is applicable server will wait for approval.

System Manager

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