Vulnerability Database not getting updated - "Unable to establish direct connection"
Problem
Vulnerability Patch DB Update fails with error message -"Unable to establish direct connection".
Cause
One possible reason could be that your Network Firewall is blocking the data as,
- The firewall does not allow communication through port 443 and 80
- "patchdb.manageengine.com" is not added to the exception list of your network firewall.
Resolution
- Open the ports 443 and 80 to allow the firewall to communicate.
- Add "patchdb.manageengine.com" to the exception list of your firewall. Ensure that your proxy server allows downloading the following files:
- .xml
- .sql
- .gz
- .zip
- .7z
- .dll
- .json
- .exe
- .vbs
- .sh
- .txt
- .bat
- .bash
- .ps1
Applies to: Patch Management, Vulnerability Database Update
Keywords: Patch Management, Patch Deployment Failure, Firewall