Which files can I delete from the folders in the Endpoint Central MSP Server to increase space?

Description

Endpoint Central MSP requires a certain amount of free disk space to function effectively. Ideally you should have atleast 5 GB of free disk space in the drive, in which you install the Endpoint Central MSP server. You should check the size of your folders periodically. When the size exceeds the limit, you should delete unwanted files, as lack of space could affect the creation of logs and application of patches and service packs.

This document gives you information about which files can be deleted.

Steps

1. To increase the free disk space, it is recommended to configure the "Patch Cleanup Settings". This will help you to automate the process of removing patches that are superseded or older than a specificed period of time. Refer to this, to know more about configuring Patch Cleanup Settings
2. You can delete the following to increase space in the disk in which the Endpoint Central MSP is installed:
   1. Navigate to the Endpoint Central MSP server folder. For example, C:\Program Files\DesktopCentral_Server
   2. Delete the following files in the folders given below:

      Note: Ensure that you stop the Endpoint Central MSP  server before deleting anything. It is recommended that you keep the last two backup files in each of the folders mentioned below.

      Folder path: DesktopCentral_Server>\bin\. Delete the following files:

      • Zipped log files: This comprises files that were sent to the support team. The name of the file is DesktopCentral_Logs.zip
      • Heap profiler (Hprof) files: Hprof files are created when the disk space is low. The name of the file has the extension .hprof. For example, java_pid9448.hprof.
      • Null folders: Folders with the name null

      Folder path: <DesktopCentral_Server>\PatchBackup\. Delete the following folders with names that include the following:

      • <BuildNumber-TimeStamp>. For example, <70137-Feb-22-2011-15-10>. These folders are created when Endpoint Central server is upgraded.
      • Old build numbers

      Folder path: <DesktopCentral_Server>\mysql\temp. Delete all the files in this folder.

      You will now have more space in the drive where the Endpoint Central MSP server is installed.

   Note: You can also change the storage location to another driveshare to increase space in the disk in which the Endpoint Central MSP is installed. Refer the below mentioned links for more information.

   1. To change the Patch Store location to another driveshare - (under modifying patch store location) https://www.manageengine.com/desktop-management-msp/help/patch_management/viewing_downloaded_patches.html
   2. To change the Software Repository location to another driveshare - https://www.manageengine.com/desktop-management-msp/help/configuring_desktop_central/edit_network_shared_path.html#Changing-location-HTTP-repository
   3. To Change the Endpoint Central MSP Database Backup directory - follow the steps mentioned below.
      1. Click Admin Tab
      2. Select Database Backup under Tools
      3. Change the location to Backup the the data against Backup directory ( This directory can either be in the same computer or a shared directory of a different computer in the network.
    

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