Managing roaming users

Description

This document gives you information required to manage computers belonging to roaming users, using Device Control Plus.

Steps

1. Ensure that the Device Control Plus server is reachable using a public IP address

   The Device Control Plus server should be reachable via a public IP Address. Configure your external router to ensure that any requests sent to this public IP address are directed to the IP address of the computer in which the Device Control Plus server is installed. For example,

   • Your public IP address is 203.61.1.175
   • You have installed the Device Control Plus server on a computer that has the private IP address 192.168.110.101 with default communication ports 6020 or 6363 and 6027.

   You should configure your router to direct all requests for 203.62.1.175 at port 6020 or 6363 and 6027 to 192.168.110.101 at the respective ports. It is recommended that you make the private IP address (192.168.110.101 in the above example) static to ensure uninterrupted communication.

2. Create a Remote Office in Device Control Plus

   You are required to create a remote office in Device Control Plus Follow the steps given below:

   1. Select SoM > Remote Offices tab
   2. Click Add Remote Office
   3. Specify a name for the remote office. For example, Roaming Users
   4. Specify your Public IP address as the server's IP address
   5. Select Direct Communication
   6. Specify the communication interval
   7. Select Enable Secured Communication (HTTPS) if you want the communication to be secured
   8. Click Add


3. Install the Remote Office Agent in Roaming Users' Computers

   Install the agent in the computers of roaming users by following the steps given below:

   1. Select SoM > Remote Offices tab.
   2. Download the agent for to the remote office that you created
   3. Install the agent in the computers of all roaming users, manually

   When these roaming users connect to Internet, the agent installed in their computers will contact the Device Control Plus server to gather information about configurations available. The agent will contact the Device Control Plus server periodically, based on the communication interval specified while creating the remote office. The default communication interval is 2 minutes.