This section comprises articles that provide solutions for common issues you might face while using Mobile Device Manager Plus MSP. Send us an email message with the required log files, if you have any unresolved issues. Our support team will contact you shortly and help you resolve the issues.

•  General
  1. MDM App installation failed.
     1.  App store not reachable
     2. App store disabled
     3. Manifest file url not reachable
     4. App already installed
  2. SSL certificate name mismatch
  3. License limit has reached
  4. Back up creation failed
  5. Phone number is not detected
  6. SQL DB unreachable
  7. Unable to add domain
  8. Unable to add SSL certificate
•  Android
  1. Google play store not reachable.
  2. Device administrator disabled.
  3. FCM service not available.
  4. Android account missing.
  5. FCM Authentication failed.
  6. Android agent not reachable.
  7. Unable to reach FCM.
  8. FCM registration error
  9. Android device-enrollment failed.
  10. Wi-Fi profile failed.
  11. Unable to locate android device.
  12. App installation failed
  13. Unable to contact the device
•  iOS
  1. Unable to manage the mobile device- APNs not reachable
  2. Device scanning failed- Scanning time-out
  3. Profile installation failed- Command format error
  4. App distribution failed- License count exceeded.
  5. Unable to retrive app data
  6. CSR mismatch
  7. APNs not recognized.
  8. Developer provisioning profile detected in IPA.
  9. iTunes store id not validated.
  10. Install app failed.
  11. MDM Profile cannot be installed on Device
  12. New MDM Payload does not match with the old one
  13. Error in Third Party Certificate
  14. Exchange Account Already Exists
  15. Unable to install iOS app
  16. Issues with scanning the QR code using iOS devices
  17. Troubleshooting iOS/iPadOS Update Failures
•  Windows
  1. Windows Notification Service not reachable
•  Cloud
  1. Unable to modify user details
•  Security updates on vulnerabilities
  1. Cross-site Scripting (XSS) Vulnerabilities
  2. Authentication Vulnerabilities
  3. Authorization Vulnerabilities
  4. Sensitive Data Exposure
  5. Brute Force Vulnerabilities
  6. File Read/Inclusion Vulnerabilities
  7. Arbitrary File Upload Vulnerabilities
  8. Security Issues in Cookies
  9. Multiple Vulnerabilities in OpenSSL (fixed in Build #91051)
  10. CSRF attack on User Management Role handling (fixed in Build #91038)
  11. CVE-2015-82001 and Remote Code Execution in few servlets (fixed in Build #91108)
  12. Multiple Cross Site Scripting(XSS) Vulnerabilities in OpenSSL (fixed in Build #92035)