When an iOS device is being enrolled, sometimes the error message "The new MDM Payload does not match with the old one" pops up on the device. This can interrupt with the device's enrollment, making it impossible to proceed further. Read below to find out how to resolve this issue and successfully enroll your iOS device.
You are trying to enroll an iOS device and get the error message "New MDM Payload does not match with the old one".
This error occurs when the device is already enrolled with MDM.
If this error is displayed, you need to perform the below steps on the device:
Applies to: iOS Enrollment, Device Enrollment, Managing Mobile Devices
Keywords: Enrollment failure, Mobile Device Management, Managing iOS Devices