ADManager Plus helps Riverside County IT team streamline their manual IT tasks

Business Challenge

With over 3000 employees to cater to, the IT department of RCIT was finding it difficult to provision and deprovision users. Their methods heavily relied on manual efforts thereby making the process both mundane and error prone. That is when Gloria from RCIT's administration team decided to implement an Active Directory management and reporting solution that would help them greatly with routine IT tasks such as provisioning and deprovisioning users in Active Directory and in Microsoft 365, assigning and revoking Microsoft 365 licenses and more.

How ADManager Plus addressed the issue

Once RCIT employed ADManager Plus's AD management module to take care of their repetitive yet critical IT management tasks, they started seeing results immediately. While it would take them hours to provision and deprovision users, it now took them only a few minutes. Another major advantage was, ADManager Plus let RCIT assign the helpdesk team with only limited privileges. The last thing that they would want is for everyone in the IT team to have global admin rights.

ADManager Plus also helped the IAM team make onboarding of users across target systems quite effortless with context-aware user creation-templates that can pre-populate relevant user data for respective attributes. While the process would normally take anywhere between 10-15 minutes for a single user, with ADManager Plus by their side, it now takes them just a few clicks to create multiple users with values directly from their help desk application.

When asked about what feature that helped them the most, Gloria had this to say

Apart from direct benefits, the solution has also helped free up the IT personnel's time allowing them to focus on more critical tasks that require their expertise. The time spent on servicing such repetitive tickets has reduced manifold and has helped the IT team greatly improve employee satisfaction.

On the whole, ADManager Plus has simplified the lives of RCIT's IT staff and they would have no hesitation to recommend ManageEngine products to any of their contemporaries.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.