Help Desk Delegation Overview

ADManager Plus help desk delegation supports the administrator to focus on the matters that really do require his attention and delegate other tasks to dedicated help desk technicians.

The help desk technicians provided with limited access and privileges handle tasks assigned to them like reset passwords, create users, unlock users, rename users etc., with ease and efficiency.

• What is help desk delegation ?
• Who is a help desk Technician?
• What is a help desk Role?
• What is OU based Delegation?
• How to create new help desk technicians?
• What is copy technician option and how is it useful?
• How to create a help desk role?
• Help Desk Audit Report
• Help Desk Admin Audit Report
• Help Desk Technicians Report
• Help Desk Delegation Flow
• Granular Authorization
• OU Restriction
• Enable/Disable help desk technicians
• Multiple Domain Management using help desk technicians
• Group Delegation for help desk Technicians
• Login Using Sample help desk technician
• How does help desk delegation help you ?
• What is the scope of delegation?
• What about security?
• How to use Help desk delegation?
• Help desk Implementation Scenarios
• Anomaly Report