When you install and start AssetExplorer for the first time, it detects all the domains in your network and the neighboring network of the server on which it is installed. Click Admin >> Windows Domain Scan to list all the domains. You can also enter the domain controller information, login name and password of the domain you want to scan. The login name and password should be a domain admin login name and password. AssetExplorer uses DesktopCentral agents from BUILD NO for scanning Windows machines. Agent-based scan is made mandatory from this build AssetExplorer 6900 onwards.
Refer below links for more details.
Please refer to this link to know about the various scanning methods:
With AssetExplorer, you can scan domains and networks that are part of your enterprise. This includes Windows, Linux, MAC, Solaris, HPUX, AIX machines, VMWare, Hyper V devices, Cisco IP phones, and other SNMP supported devices like printers, routers, switches etc.
Note: Endpoint Central Agents are mandatory for scanning Windows, Linux, and Mac machines from build ------.
Please refer to the following link for details on the ports used:
You can schedule periodic scanning of your network, enable regular clean up of scanned information, and set the re-scan interval for scanning workstation under Admin >> Audit Settings Or you can also configure scan schedule under the Assets tab.
Please refer to the following link for more details on scanning WAN environment and distributed asset scan.
Refer to the following link to know more.
You have two options to scan new workstations, without performing a complete domain/network scan.
Refer to the following link for more details.
Please refer to this page for more details.
The following Windows OS versions are supported:
The following Windows Server OS versions are supported:
The following Linux versions are supported:
The following Mac versions are supported:
build AssetExplorer 6900
DC Agents are from Endpoint Central, which is a complete and robust unified endpoint management tool for Windows, Linux, and macOS computers. AssetExplorer's asset scanning functionality benefits by leveraging the effective and powerful Endpoint Central Agent. There are specific agents for scanning Windows, Linux and macOS devices and these agents fetch complete hardware details during the scan while maintaining the uniformity of data fetched across Windows, Linux, and Mac machines.
Yes. It is recommended to take backup of DC and please refer the link for more details.
No, there will not be any changes for the existing customers who deploy DC agent for scanning in license from build AssetExplorer 6900.
New customers of AE from build no AssetExplorer 6900 will have inventory and warranty features served from DC for all AE nodes. However, for features like remote control, chat, Wake-on-LAN, system manager an add-on license has to be purchased. Once the add on license is purchased, these features will be supported for the number of nodes purchased in the add on.
All existing AE customers with a DC integration enabled already (AssetExplorer 6900) will have inventory, warranty, and remote control features served from DC for all AE nodes. So, if the number of nodes purchased in AE is higher than the nodes in DC, inventory, warranty, and remote control features will be supported for all AE nodes. Other DC features like Wake-on-LAN, system manager, chat, system tools, remote shutdown (which includes shut down, restart, hibernate, standby, and lock computers) would work for nodes purchased in DC.
All existing AE customers without DC integration will have inventory, warranty, and remote control features served from DC for all AE nodes. For features including chat, Wake-on-LAN, system manager, an add-on license has to be purchased. Once the add on license is purchased, these features will be supported for the nodes purchased in the add on license.
Technicians with asset view permission or AE RemoteControl role will be added in DC with the DC Admin role. When such technicians are deleted in AE, they would be deleted in DC too.
Assets in DC are managed for both AE & AE+DC functionality. Therefore if an asset which is deleted in AE does not have any DC functionality, then it will get deleted in DC too. The agent installed in the client machines will get uninstalled. But if the asset which is deleted in AE does have a DC functionality, then it will not be deleted in DC and such assets would be add under the exclude list in AE.
No, the agentless scan will not be supported anymore. We strongly recommend not to use agentless scan. However, if you still want to use the agentless scan, you can use Scan Scripts (Not recommended by us).
Based on your user type, you can follow the respective links below to learn about agent deployment.
Deploying DC agents for fresh AE installations Deploying DC agents in AE without prior DC integration Deploying DC agent in AE with prior DC integrationRefer to this link for more details.
Refer to this link for more details.
DC Agent Features:
Note : Add-on license has to be purchased for features marked with (*).
Refer to this link for more details.
Refer to this link for more details.
DC Agent does come with remote control functionality and add-on tools. Refer to this link for more details.
You can deploy the agent on a Windows machine using the below mentioned methods:
Install Windows agents using startup script in ActiveDirectory
Install Windows agents through GPO light weight tool
Install Windows agents for workgroup machines.
Install Windows agents manually
Image a Windows computer with DC agent
For detailed information, refer to this link
You can deploy the agent on a Linux machine using the following methods:
Install Linux agent using Linux agent installation tool
Install Linux agent manually
Image a Linux computer with DC agent
For detailed information, refer to this link
You can deploy the agent on a Linux machine using the following methods:
Install Mac agents using Mac agent installation script
Install Mac agent manually
Image a Mac computer with DC agent
For detailed information, refer to this link
Refer to the links mentioned below
How to image a Windows computer with DC agent
If AssetExplorer is installed on a Non - Windows server like, Linux, then DC has to be installed manually in another Windows machine (as currently DC supports windows OS only). This DC installation has to be integrated with AE under Admin >> Integrations >> Endpoint Central. Once integrated, the agent deployment can be done from DC installation and refer the links below for more details.
https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/agent-mode.html
By default, the DC gets installed with a bundled PGSQL database. However, DC also supports MSSQL. Please check here (https://www.manageengine.com/products/desktop-central/help/getting_started/desktop_central_system_requirements.html#accTree14 ) for MSSQL versions supported by DC. Click here (https://www.manageengine.com/products/desktop-central/using-mssql-database-how-to.html) for a detailed instruction for moving DC to a MSSQL database.
The agent will get updated automatically by the application as soon as a new agent gets released.
Refer to the links mentioned below for more details.
The NAT settings let you specify the public IP Address to which the requests/data from the Endpoint Central Agents will be sent. The requests get translated at your router to reach the Endpoint Central Server.
To configure the NAT Settings, follow the steps below:
Note: This step is not required if the computer where the Endpoint Central Server is installed is directly accessible via the internet.
Refer to this link for more details.
Refer to this link for more details.
Even if the number of technicians are lesser in DC than in AE, all the AE technicians would be allowed to perform agent related functionalities such as inventory, remote control, system manager etc from within AE.
Yes
While upgrading AE to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post-upgrade a message would be displayed on the top banner in AE, that DC also has to be upgraded with the compatible build number and the service pack link. This upgrade has to be performed manually
If DC is downloaded and installed within AE for inventory, remote control and tools functionality in a Windows server, the backup and restore for DC has to be performed separately. Please refer the DC docs for the steps to be followed.
You can also add custom software types under Admin -> Software Types in Software section.
Alternatively, you can add software license for managed software.
[ Screenshot ]
[ Screenshot ]
By clicking on the highlighted icon next to the workstation name, you will have an option to assign a specific license for a particular workstation.
Now Go to Admin -> Products -> Add New Product
The different types of CAL Licenses are,
ERRORCODE:1002
Definition Active AMS Not Available.
Solution If you do not have an active AMS, the upgrade will not happen. Please contact sales@manageengine.com to get a new AMS by specifying your existing license details.
ERRORCODE:1003
Definition AMS file is in PDF.
Solution If you have the AMS file in PDF, the upgrade will not happen. Please contact sales@manageengine.com to get the AMS in a XML file. Apply the license file and then proceed with the upgrade.
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